798 - AWS Engineer

We Make Remote Work Remarkable • TopTalent from LatAm

Hello! We are GoFasti, a Talent-as-a-Service. GoFasti bridges the gap between world-class developers and designers from LatAm and first-class companies around the globe.

We need an English-fluent AWS Engineer, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Design, configure, and deploy Amazon Connect for cloud-based contact center solutions.
• Develop and integrate AWS Lambda, Lex, DynamoDB, and other AWS services to enhance Amazon Connect functionality.
• Implement and manage IVR (Interactive Voice Response) workflows, call routing, and real-time reporting.
• Work closely with clients and stakeholders to gather requirements and optimize customer interaction flows.
• Troubleshoot, optimize and maintain AWS Connect call center environments.
• Ensure compliance with security best practices and AWS Well-Architected Framework.
• Collaborate with development teams to integrate CRM platforms, third-party APIs, and automation tools.
• Provide documentation, technical support, and knowledge transfer to internal teams.

Requirements:

• 3+ years of experience in AWS cloud services, particularly Amazon Connect.
• Expertise in configuring call routing, IVR, and real-time analytics within AWS Connect.
• Hands-on experience with AWS Lambda, Lex, DynamoDB, S3, API Gateway, and Step Functions.
• Strong Python or Node.js programming skills for API integrations and automation.
• Experience with VoIP, SIP, and telephony protocols.
• Ability to design and implement secure, scalable, and cost-efficient AWS solutions.
• Familiarity with CI/CD pipelines, Terraform, and Infrastructure as Code (IaC).
• Strong communication skills to engage with stakeholders and translate business requirements into technical solutions.

it's Preferred:

• AWS Certified Solutions Architect / AWS Certified Developer / AWS Certified SysOps Administrator.
• Experience integrating Salesforce, Zendesk, or other CRM platforms with AWS Connect.
• Familiarity with AI/ML-based chatbots and voice assistants for customer service automation.
• Prior experience working in customer service, telephony, or contact center environments.
  

Compensation:

• The Salary range offered for this position varies from (USD) $4,000 - $5,000 per month, depending on seniority and skillset.
• This position is for an independent contractor, through a payroll platform.
• The talent will work REMOTELY allocated at our client. 

Here are the steps for this process:

Application review/approval > Screening interview with GoFasti's team > We buil Next d and send your profile to our client > Profile review/approval by client > Interview with the client > Hiring and onboarding. 

Once you apply for the job, our team will review your resume. If it meets the requirements, we will contact you and move forward in the process. 

Note for Candidates Approached Directly:
If you were contacted directly by a member of our team and are interested in this opportunity, please do not apply through this link. Instead, reach out to the person who contacted you to coordinate a meeting.

Thank you!