Regional Compliance & Operations Manager

Key Purpose

To establish a balanced service level across all countries and sustain the consistency through on-going support and relationships with the country key contacts at Securitas Local branches, regional account managers (RAM’s), Area Security Managers (ASM’s) site supervisors and site managers. To deliver corporate security training on systems and procedures to all site supervisors and managers on the Client’s corporate offices in the Americas. To evaluate and review the required compliance measures at the Client’s corporate offices in the Americas, making recommendations for guarding deployment levels, and potential solutions to achieve efficiency gains. 

 

  Key Responsibilities 

 

Performance, Support & Management

• Implement procedures and standards to ensure all sites are performing at the same level of service throughout the portfolio 
• Ensure Procedures are developed and performed to the Client’s Corporate Security policies 
• Identify and notify Corporate Security management of special regulations/needs in certain countries
• Manage and oversee the quality assurance of the KPI’s for all on-boarded security staff, in line with the MSA 
• Assist account management team with ‘service complaints’ management and resolution.
  
   

Reporting

 

· Audit sites and deliver reports to Account Management as part of consolidated reviews 
· Monthly reporting for each site to Account management (e.g. guarding hours, KPI’s)

 

Relations

· Act as a point of contact to the Client’s Corporate Security management
· Liaise with local site leads (officers/supervisors/managers) *in relation to job role specialization 
· Liaise with project managers to ensure good relations and aligned support to the Client’s needs

Development

 

• Assist Account Director with coordinating service pricing and process governance 
• Assist RAM’s with day-to-day business 
• Support Account Director with account development initiatives, as required.
• Support/participate in regional and global projects, and Project lead on assigned account projects as directed by Account Director 
  
   

Manage Self

 

• Manages time and resources efficiently and prioritizes workload to deliver against challenging deadlines
• Have a proactive approach to all duties and confidence to suggest and organize better ways of working
• Takes ownership to coordinate activities

 

Decision Making

 

• Takes responsibility for team actions and can work under own direction 
• Supports decision-making process with accurate information as and when required
• Ability to evaluate different level situations, uses best practice problem-solving skills, takes initiative and drives for results, able to prioritize
• Makes emergency decisions for the whole team

 

Communication skills

 

• Verbal and written accuracy 
• Organizational and interpersonal communication
• Adapts communication style and employs active listening skills and communicates appropriately 

 

Operational Excellence 

 

• Ensure business compliance in the area of responsibility
• Coordinating efforts of staff to yield maximum productivity
• Be a confidant POC for the team members

 

Customer Management & Sales Development 

 

• Focuses on Customers’ needs and satisfaction for their area of the business 
• Looks for and flags potential risks to or issues with Customer satisfaction and raises with line manager

 

Minimum Required

 

• Ability to speak and understand the English language
• Ability to speak additional languages is desired (local language)
• Ability to work unsupervised whilst delivering a high-quality service
• Ability to handle multiple priorities and prioritize as needed
• Team building ability
• Strong IT skills
• Customer focused
• Confident appearance
• Excellent organization, reporting, communication, and administration skills. 
• Pro-active approach, confidence to suggest and organize better ways of working. 
• Flexible and adaptable
• Flexibility in relation to the working hours (days, evening, nights, weekends, and holidays)
• Security License 

 

#AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in t