Receptionist

The Cross Family of Agencies welcomes you. We need your talent and expertise.

Position Title: Receptionist
Reports to: Commercial Lines Assistant Regional Manager
A. SUMMARY
Provides assistance and administrative support for all areas of the agency.
B. POSITION FUNCTIONS
1. Greets walk-in clients and company personnel, directing them to the appropriate department or employee.
2. Answers phone and receives faxes
3. Responsible for copying functions and communicating copier maintenance requests.
4. Point person for other office equipment issues/needs.
5. Ensures common areas are efficiently organized.
6. Purchases and inventories agency supplies.
7. Maintains and refills postage machine.
8. Monitors expenses for telephone and postage so that any cost savings can be recognized and implemented.
9. Updates agency Distribution List/Constant Contact
10. Provide assistance as needed/requested for clerical tasks, such as setting up/updating client files, etc.
11. Performs other functions as assigned by management.
12. Supports needs of Commercial, Personal, and Benefits departments.

C. KNOWLEDGE, SKILLS AND ABILITIES
Must be organized, with demonstrated skills for effective verbal and written communication. Should be familiar with business operations at the corporate level and should have a good understanding of the agency system. Must be highly knowledgeable about the mechanics and applications of word processing programs. Bilingual a plus but not a requirement
D. OTHER REQUIREMENTS
Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs, including but not limited to Microsoft Word and Excel. Must work well in a team environment
E. WORKING CONDITIONS
Fast-paced multi-tasking environment.
F. GENERAL
1. This job description is intended to describe the level of work required of the person performing the job.
2. Essential functions are outlined; other duties may be assigned as needs arise or as required to support the agency’s essential functions.
3. This description is not intended as a contract and is subject to unilateral change and revision by management.
4. Any written contractual agreements will supersede this job description.
5. All requirements may be modified to reasonably accommodate physically or mentally challenged employees.

About Us