Manager, IFG Agnostic Call Center
HumanaAbout the role
Become a part of our caring community and help us put health first
We are seeking a dynamic and results-driven Sales Manager to lead our Agnostic Call Center Sales Team within the IFG line of business. This leader will drive performance through strategic sales planning, coaching, and operational excellence. The ideal candidate will have a passion for team development and a proven ability to achieve and exceed key performance metrics in a fast-paced, remote sales environment.The Agnostic Sales Manager leads and grows an internal sales team for consistent and positive results. The ideal candidate will be responsible for developing sales strategies, managing daily operations, coaching team members, and ensuring the achievement of sales targets. This role requires strong leadership, analytical thinking, and a passion for driving performance in a fast-paced environment.
Use your skills to make an impact
Key Responsibilities:
Lead, coach, and develop a high-performing sales team to meet and exceed KPIs and business goals.
Design and execute sales strategies that align with overall organizational objectives.
Analyze performance data to identify trends and opportunities for improvement.
Collaborate cross-functionally with internal partners to streamline processes and enhance the sales funnel.
Maintain an active Health Insurance License and remain compliant with all applicable regulations.
Foster a culture of accountability, continuous improvement, and customer-focused selling.
Ensure operational excellence in a fully remote environment; must have a professional, noise-free workspace.
Travel up to 25% as business needs require.
Required Qualifications:
Active Health Insurance License is required.
Experience managing sales teams within the healthcare or insurance industry.
Background in coaching performance and developing sales talent in a metrics-driven environment.
Strong analytical and problem-solving skills; ability to leverage data to drive decisions.
Proven ability to inspire and manage teams to consistently achieve or exceed performance goals.
Excellent interpersonal and communication skills.
Preferred Qualifications:
Bilingual or multilingual candidates strongly preferred.
Familiarity with CRM systems, sales reporting tools, and remote team management platforms.
Additional Information
Humana Perks:
Full time associates enjoy:
Medical, Dental, Vision and a variety of other supplemental insurances
Paid time off (PTO) & Paid Holidays
401(k) retirement savings plan
Tuition reimbursement and/or scholarships for qualifying dependent children
And much more!
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.Virtual Pre-Screen:
As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a HireVue interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.
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