Director, Product & Community Policy

Want to help us help others? We’re hiring! 

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Director, Product & Community Policy to help lead our company’s approach to building and operationalizing the rules that govern community conduct behavior on the GoFundMe platform. This role will define the policies that underpin a safe, inclusive, and pro-social environment, furthering our mission to help people help each other through compassion and generosity. You will lead how we balance expression with safety, especially in a world of fast-growing video, user-generated content, nonhuman agents, and social virality.

Reporting directly to the Chief Marketing and Corporate Affairs Officer, you will sit at the center of a deeply cross-functional mandate that spans product development, legal and compliance, trust & safety, marketing, communications, customer success, and community engagement. This is not just about managing content—it’s about shaping the norms and systems that define what kind of community we believe will generate the largest prosocial marketplace in the world.

Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 2x a week.

The Job

•  Set the behavioral rules for the platform: Define and continuously evolve our global identity expression, content, and community standards, reflecting legal requirements, cultural norms, and GoFundMe’s values of dignity, safety, and trust.
• Operationalize content moderation at scale: Design enforcement frameworks—both human and machine-powered, as well as community-powered—that can rapidly, fairly, and transparently address content that violates our rules or puts users at risk.
• Partner with trust and safety, compliance, product, engineering, and design: Ensure product experiences embed safety and integrity by design, particularly as we scale live video, AI-powered sharing, supporter profiles, and new fundraising formats.
• Respond decisively in high-stakes environments: Lead coordinated responses to emerging crises, viral content, disinformation, and fundraisers that spark media or regulatory attention.
• Build alignment across internal stakeholders: Work with Legal, Compliance, Trust & Safety, Marketing, Customer Care, .org, and Engineering to ensure consistent policy understanding and execution across the business.
• Contribute to GoFundMe’s public leadership on platform responsibility: Engage with external stakeholders—regulators, nonprofits, advocacy groups, journalists—to explain and defend our approach to content governance and platform safety.
• Advance pro-social design and community norms: Help ensure our policies not only prevent harm, but actively promote dignity, hope, and agency among organizers, donors, and communities. 

You 

• A content policy leader with 10+ years in trust & safety, platform integrity, content moderation, or product policy at a major platform, marketplace, or media company.
• A strategic thinker and principled decision-maker, skilled in navigating nuanced questions around speech, safety, misinformation, and abuse across global contexts.
• Deeply experienced in managing UGC and live content, including video, AI-generated media, and real-time user interaction.
• Skilled in cross-functional execution and collaboration across product, engineering, legal, and public affairs.
• Adept at leading through ambiguity, with the judgment to balance risk, reputation, and mission alignment.
• Culturally fluent and globally aware, with experience designing policies for international markets and diverse communities.
• Motivated by the mission of building a more compassionate internet and ensuring platform integrity at moments of real-world consequence. 

Preferred

• Crisis response or geopolitical content moderation experience.
• Policy leadership during high-velocity product growth (especially video, payments, or AI).
• Knowledge of global content regulations (e.g., DSA, Section 230, GDPR).
• Experience working with community or civil society organizations to co-develop safety practices.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse,