Pharmacy Tech - Customer Service Representative

WHO WE ARE

 

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

 

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

 

If so, AIDS Healthcare Foundation is the place for you!

 

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

  

AHF’s core values are:

 

• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right
•  

Please review our Advocacy page for the latest news on how AHF is Fighting for What’s Right! Advocacy News.

 

Benefits at AHF

 

AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health. 

YOUR CONTRIBUTION TO OUR SUCCESS!

The Pharmacy Customer Care Specialist contributes to AHF by providing various call center services to the Department of Pharmacy and the Department of Medicine that enhance the customer experience for AHF. They will present a friendly, helpful voice to patients, clients, and customers seeking information, requesting to transfer their prescriptions to AHF, filing grievances or complaints. They will provide the same level of service to to AHF employees.The Customer Care Specialist answers incoming calls from patients wishing to schedule appointments for services at an AHF Healthcare Center and Pharmacy. They are problem solvers, providing a "helping hand" and calming callers who seem to be upset or in a stressful situation.In addition, providing feedback to their manager about improving service will allow the team member to enhance their contribution. The Customer Care Specialist adds consistent value to the AHF Pharmacy and Department of Medicine Teams by easily adapting to various situations and being flexible.

 

The Pharmacy Customer Care Specialist enhances the reputation of AHF by maintaining superior telephone communication skill, interpersonal skills, customer-friendly attitude, motivation to provide outstanding customer service, and proactively assisting patients in solving various issues and problems related to receiving service from the AIDS Healthcare Foundation.

 

You will be a passionate advocate for our top initiatives.

 

To be successful as the Customer Care Specialist , it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

 

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

 

The Pharmacy Customer Care Specialist will work as a part of a close-knit team to collaborate with colleagues and team members provides excellent opportunities to contribute to AHF's success by sharing ideas, learning from others, attending training, and networking. Attending various internal and external meetings that may be assigned, conferences, training, AHF, and community events are ways to grow and provide value-added contributions to AHF.

 

REQUIRED

Licenses and Certifications:

• Minimum high school diploma or GED
• Must have a current Pharmacy Technician license in the State of FL
• National Pharmacy Technician Certification preferred (current or successfully obtain within 12 months of employment)
• Bilingual in Spanish or Creole preferred

 

Training Shift: Monday – Friday 8am-5pm

 

Regular Weekday Rotating shifts M-F:

• 7am-4pm
• 8am-5pm
• 8:30am -5:30pm
• 9-6pm

Saturday Rotating shifts (New Hires will be part of rotation after 90 days):

• 10am-8pm (1 day off during the week/1hr OT on Saturday) 

INDAHF

AHF Commitment

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or d