IT Systems Administrator

Internal IT / Systems Administrator

Location: NY
Reports to: Ops / Finance / Head of People

About the Role

We’re looking for a hands-on Internal IT professional to own day-to-day technology support and help scale our systems as the company grows. This role blends front-line troubleshooting with infrastructure ownership, security, and strategic planning. You’ll be the go-to person for employees and a key partner to leadership on IT decisions.

Key Responsibilities

Day-to-Day IT Support

• Provide technical support and guidance to employees, troubleshooting issues across applications, devices, and services. (Windows/macOS, laptops, printers, conferencing tools)
• Troubleshoot hardware, software, network, and account issues
• Support cloud-based applications and SaaS tools used across the company
• Act as the primary IT contact for employees at both locations

Infrastructure & Systems Management

• Manage and maintain office IT infrastructure, including Wi-Fi networks, conference room AV equipment, and on-site hardware to ensure reliable day-to-day operations across two office locations
• Plan and execute IT setup for new offices, including network connectivity, device provisioning, conference rooms, and local vendor coordination
• Oversee networking, Wi-Fi, VPN, and connectivity between sites
• Coordinate with vendors, ISPs, and managed service providers as needed
• Ensure system reliability, performance, and scalability

Onboarding & Offboarding

• Set up new hires with hardware, accounts, permissions, and access
• Deprovision users and recover equipment during offboarding
• Document and continuously improve onboarding/offboarding processes

Security & Compliance

• Manage endpoint security, antivirus, patching, and updates
• Monitor and enforce security best practices across devices and applications
• Assist with access controls, MFA, and basic compliance requirements
• Respond to and remediate security incidents as needed

Cloud & Collaboration Tools

• Own and administer Box workspace (user management, permissions, structure)
• Build, organize, and maintain shared folders and workflows
• Support collaboration tools (e.g., email, chat, video conferencing)

IT Asset & Inventory Management

• Track IT assets (laptops, monitors, peripherals, licenses)
• Manage hardware lifecycle, replacements, and refresh planning
• Coordinate purchasing, receiving, configuration, and distribution of equipment

Strategic Planning & Improvement

• Partner with leadership on IT roadmap, budgeting, and tooling decisions
• Recommend improvements to systems, security, and workflows
• Document processes, standards, and internal IT knowledge
• Help scale IT operations as the company grows

Why Join Us

• Competitive salary: $100,000–$120,000. Compensation may vary based on factors including experience, education, and internal equity.
• High ownership and visibility across the company
• Opportunity to shape IT strategy as we grow
• Collaborative, people-first culture
• This is a hybrid work environment with a minimum of three days per week onsite presence in our NYC office

Please note that direct inquiries will not be responded to. To ensure equity and consistency for all candidates, and due to the high volume of applications, we’re unable to reply to messages outside the application process. All updates will be communicated to candidates selected for next steps.

Requirements

Qualifications

• You have 5+ years of experience in IT administration, system operations, or similar roles in a fast-moving tech environment.
• Deep expertise in the Apple ecosystem — macOS and iOS administration, Apple Business Manager, MDM tools (e.g., Kandji, Jamf, Intune), and endpoint security.
• Strong knowledge of Google Workspace, identity and access management (Okta, Entra or similar), and SaaS management best practices.Strong troubleshooting skills across hardware, operating systems, and SaaS tools
• Experience supporting both on-site and remote users
• Familiarity with networking fundamentals (LAN/WAN, Wi-Fi, VPN)
• Experience managing user accounts, permissions, and devices
• Comfortable working independently and owning IT end-to-end

Nice to Have

• Experience supporting multi-site offices
• Familiarity with Box administration and cloud file management
• Experience with MDM tools, identity management, or SSO
• Startup or small-company IT experience
• Basic scripting or automation skills

What Success Looks Like

• Employe