TRICARE Beneficiary Services Representative FLOATER – Vilseck, Germany

Looking for an opportunity to make an impact?

The Leidos Federal Health Solutions division is looking for individuals who feel they have more to give, want to learn new skills, and be part of a team with a rewarding mission supporting our Active-Duty Military and their families.

Join our team as a TRICARE Beneficiary Services Representative (BSR) Floater based in Vilseck, Germany!  In this role, you will provide beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).  Specific services to TRICARE-eligible beneficiaries include customer support, beneficiary education, assistance in claims, appeals, and grievances processing, and healthcare support services designed to assist DHA in operating an integrated healthcare delivery system for all overseas beneficiaries.  This great job opportunity makes a difference for so many of our valued military families!

* This requisition is for future openings only. Qualified applicants will be contacted and added to the pipeline for future needs. *

Why Leidos?

The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support.  Leidos offers great benefits including competitive paid time off (PTO), 10 paid holidays, flexible schedule, college tuition and technical certification assistance, on-the-job training support, paid parental leave, paid disability leave, and an incredible referral bonus program that rewards you for knowing and sharing great talent with us!

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

What you will do:

• Travel 25% to 75% of the time to multiple sites.

• Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.

• Register TRICARE beneficiaries in the MHS Genesis system.

• Perform individual and/or batch Primary Care Manager (PCM) changes following the Military Treatment Facility (MTF) guidelines.

• Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person.

• Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes.

• Conduct briefings for In-Processing, Out-Processing, Maternity, pre-separation/retirement, and other events.

• Provide basic claims assistance such as providing information on the status of claims.

• Collect and record Other Health Insurance (OHI) information into applicable systems.

• Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand.

• Collect and report information on daily activities performed.

• Complete on a timely basis and comply with all HIPAA regulations, Leidos, and other training and refresher courses.

• Maintain confidentiality and proper handling of Protected Health Information (PHI).

• Provide remote support to Leidos BSRs at other sites.

• Provide shadow support to new BSRs as needed.

• Adhere to a business casual dress code.

• Other duties as assigned.

Basic Qualifications:

• High school diploma or GED, or equivalent years of experience.

• U.S. Citizenship

• SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD

• Eligible for and ability to maintain ADP IT III clearance/Non-Sensitive Position, Tier 1

• Willing and able to travel to multiple sites from 25% - 75% of the time

• Three years’ cumulative experience in the following areas:

  • U.S. military healthcare delivery system or civilian managed care medical/administrative environment

  • medical or clinical environment

  • MHS Genesis or civilian healthcare computer system and in-processing medical claims

  • customer service environment