Client Care Coordinator

Title: Client Care Coordinator
Location: Totem Lodge - 1438 SE Division Portland, OR 97202
Schedule: This is an in person position, Monday through Friday 8:30am-5pm.
Wage Range: $21.00-$29.00, non-exempt 

If you are a motivated and dedicated Client Care Coordinator looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! 

At NARA NW, you’ll find a supportive work environment where every team member is valued and respected. Whether you’re passionate about healthcare, behavioral health, education, or social services, there’s a place for you to make a meaningful difference.

Company Mission:

The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need.

About the Company:

At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.

With over 450 employees across a variety of programs—including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others.

Position Overview:

Provides care coordination, case management, community support services (assistance with maintaining 
income, basic needs, independent living skills, crisis intervention, and care coordination) for NARA NW 
clients. Works as a part of the Mental Health at the Totem Lodge location and in close collaboration 
with the Medical services and other NARA NW programs. Assists clients and providers in developing and 
implementing strengths-based service plans for case management and community-based services. Acts 
as liaison between Totem Lodge clients (clients experiencing Severe and Persistent Mental Illness) and 
medical providers (internal and external). 

What you will do:

• Provide support, case management, and community-based services to clients living with severe 
and persistent mental health concerns that significantly affect their functioning.
• Assist with obtaining benefits such as insurance and Social Security benefits, SNAP, job training, 
housing, health care, socialization, and other community resources as identified in a strengthsbased plan.
• Provide skills training, such as finance management, medication management, disease/illness
management, self-advocacy, and other skills training as needed including applying for housing, 
applying for jobs, use of public transportation, nutrition, hygiene, etc.
• Targeted crisis intervention in collaboration with clients’ primary behavioral health and medical 
providers.
• Assist clients with SUD in finding AA/NA meetings and other recovery supports, in close 
collaboration with Recovery Support Services and Outreach Team.
• Refer to, and work closely with, Housing and Supported Employment teams.
• Assist clients in learning about and accessing cultural resources and activities.
• Monitor well-being of clients in the community setting on a routine basis as determined by 
service plan (outreach).
• Send and track / follow-up on referrals to internal and external resources.
• Deliver food boxes to clients as-needed.
• Provide outreach calls and letters to clients not following-up with services. Assisting with closing 
of client charts.
• Assist Behavioral Health RN Care Coordinator and Psychiatric Providers with coordinating care asneeded.
• Assist Adult MH Intake Department and Operations Supervisor with tasks, as assigned.
• Work collaboratively with Elder Mental Health Case Managers, Elder Tribal Navigator, and 
support line specialists within NARA NW to assist clients with a variety of care management 
needs.
• Provide a warm handoff for clients who are being referred to internal and external resources, 
(e.g. attending first appointments with client at health clinic, addictions intake, housing, cultural 
activities, etc.).
• Coordination of care – actively initiate and maintain communication and collaboration with all 
members of clien