Network Operations Center Analyst – Part-Time

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Network Operations Center

Time Type:

Part time

Work Modality:

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Network Operations Center (NOC) Analyst conducts operational functions and monitors the university’s campus-wide wired, wireless and voice networks to ensure a consistently stable communications environment for all students, faculty, and staff. The Analyst controls and monitors multiple different network servers, network hardware and software, as well as AC, UPS and Fire Suppression systems in the Data Center.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitors the university’s campus-wide wired, wireless and voice networks to ensure a consistently stable communications environment for all students, faculty, and staff.

• Monitors and provide remote hands for different network servers, network hardware and software in the Data Center.

• Control and monitor Data Center environmental systems: AC, UPS and Fire Suppression systems.

• Provides first level computer hardware and software, telephone and cable television troubleshooting support for AU community via OIT Help Desk support during after hours, weekends and holidays.

• Experience with personal computer hardware, Microsoft Windows, MacOS, and software applications such as Microsoft Office, e-mail, etc. and proficiency with the Internet. 

• Must have knowledge of networking concepts and protocols, routers and switches, wireless equipment, and network servers using operating systems such as Microsoft Windows and MacOS.

• Must have good oral and written communication skills.

• Provide tape library system remote hands ensuring it’s consistent operation.

           

Competencies:

• Making Accurate Judgments and Decisions.

• Serving Customers.

• Building and Supporting Teams.

• Supporting Coworkers.

• Evaluating and Implementing Ideas.

• Prioritizing and Organizing.

• Displaying Creativity.

Salary Range:

•  $17.50-$25 per hour.

Position Type/Expected Hours of Work

• Part-Time.

• 24 hours per week.

• This position is considered to be an “essential employee” and will have to report to work during emergency closing periods.

• Due to the nature of the NOC function, the incumbent must be willing to work during evenings, weekends, and overnight hours including holidays.

• The incumbent must be able to lift materials up to 50 pounds and be willing to work in a noisy environment.

• The Network Operations Center (NOC) functions 24x7x365.

• This position requires work during evenings, weekends, and overnight hours.

• Leave blackout period: OIT staff are prohibited from taking non-emergency leave during the three-week period at the start of each semester, this includes the week before the start of the Fall and Spring term and the first two weeks of classes for the Fall and Spring term.

• Requests for support peak during these t