Group Account Manager

ABOUT FREED

Clinicians are the heart of our healthcare system, but they are struggling more than ever. Overworked, underpaid, and burdened with administrative tasks, clinician burnout and shortages are at an all-time high. At Freed, we believe that we can reverse this trend by building products that combine absolute clinician-obsession with the latest AI technologies.

Freed is a revolutionary platform that automatically generates medical documentation for clinicians, freeing them to focus on what really matters - their patients. Since our launch in mid-May of 2023, we've experienced exponential growth and received an overwhelmingly positive response from the clinician community:

• Today, we are helping 9,000 clinicians document 1,000,000 patient visits every month.

• Very low churn rates.

Explore our testimonials page to see the impact Freed is making in healthcare.

We are a group of empathetic, value-based individuals with a shared goal of creating AI to serve clinicians. We are scaling rapidly and are looking for team members who are excited to make an incredible impact in healthcare.

ABOUT THE ROLE

We are seeking a highly motivated and experienced Account Manager to join our Customer Success team at Freed AI. As a Group Account Manager, you will be responsible for managing Group (Enterprise) Plans, ensuring that our users receive exceptional service from the moment they sign up with Freed and throughout their entire journey with us. You will lead groups through onboarding, providing technical support, and conducting regular meetings to address any questions or concerns as well as identify expansion opportunities for the Freed Sales Team. The Group Account Manager will be assigned to and own specific Group Plans as their main duty.

HOW YOU’LL HAVE IMPACT

• Manage the customer journey for Group (enterprise) accounts as soon as they sign up with the Freed Sales Team; from the initial onboarding through ongoing support and more.

• Serve as the main point of contact for Group Plan users, building and maintaining strong relationships with key stakeholders.

• Collaborate closely with the sales team during the sales process, providing insights and support to ensure successful client acquisition.

• Provide technical support and troubleshooting assistance to Group Plan users, addressing any issues or concerns in a timely and efficient manner.

• Conduct regular check-in meetings with Group clients to review progress, address questions, and identify opportunities for further collaboration.

• In addition to managing Group Plans, the Group Account Manager will also be responsible for providing daily customer support to all users, including those with Individual Plans, as needed and when time permits.

• Collaborate with Freed Sales Representatives to identify upselling and expansion opportunities within Group accounts.

• Track and analyze key account metrics, providing regular updates and reports to Customer Success team.

WHAT YOU’LL BRING

• Bachelor's degree (preferred).

• Proven experience in account management, customer success, or a similar role, preferably in a B2B SaaS environment.

• Demonstrated ability to manage multiple enterprise accounts and prioritize tasks effectively.

• Strong understanding of the sales and customer success processes and experience working closely with sales and customer success teams.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

• Technical proficiency and the ability to provide technical support and troubleshooting assistance.

• Proactive “clinician-first” mindset with a focus on delivering exceptional customer service and driving customer satisfaction.

• Analytical skills with the ability to track, analyze, and report on key account metrics.

NICE TO HAVES

• Experience in healthcare is not required, but a passion for healthcare and helping others is a must.

• Startup experience.

WHAT WE WILL BRING

• Competitive salary and equity in a high-growth company.

• Opportunity to make an immediate impact.

• Medical, dental, and vision benefits for US-based employees.

• Unlimited PTO.

• Company-sponsored annual retreats.

If you're passionate about customer success and looking for an opportunity to make a meaningful impact, we'd love to hea