IT Project Manager, Bureau of Enterprise Technology Business Solutions

Job Description

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because all perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work.

DOHM uses the latest technologies and enterprise-wide application solutions in its groundbreaking work to promote and protect New Yorkers' health and improve DOHMH's business operations. The Division of Information Technology’s mission and vision is to promote and protect the health of all New Yorkers through the use of innovative technology and health information that is useful and available.

Role Summary
We are seeking a dedicated IT Project Manager to lead the planning and execution of mission-critical technology initiatives for our city. The Project Managers will be assigned to the Mental Hygiene vertical within the Bureau of Enterprise Technology Business Solutions. In this role, you will be responsible for delivering IT solutions that improve public services, enhance digital infrastructure, and streamline agency operations. You will work closely with department heads, technical teams, and external vendors to ensure projects are completed on time, within budget, and in full compliance with city standards.

Key Responsibilities
- Oversee the entire project lifecycle for city-wide IT initiatives, from initial feasibility studies to final implementation and post-launch support.
- Serve as the primary point of contact between technical staff and non-technical city agencies to ensure project goals align with public service needs.
- Develop and maintain detailed project plans, schedules, and resource allocations while managing multiple concurrent workstreams.
- Manage vendor relationships and performance, ensuring all deliverables meet the terms of city contracts and service level agreements (SLAs).
- Monitor project budgets closely, ensuring transparent and efficient use of public funds in accordance with municipal financial regulations.
- Identify potential project risks or bottlenecks early and implement mitigation strategies to keep city operations running smoothly.
- Facilitate regular stakeholder meetings and provide clear, concise status reports to executive leadership and oversight committees.
- Ensure all new systems and software deployments adhere to city cybersecurity policies, data privacy laws, and accessibility requirements.

Strong Desired Skills
- Bachelor’s degree in Information Technology, Project Management, Public Administration, or a closely related field.
- 5+ years of experience managing complex IT projects, preferably within the public sector or a highly regulated industry.
- Active PMP (Project Management Professional) certification or equivalent professional credential.
- Proven ability to lead cross-functional teams and manage projects involving various stakeholders with competing priorities.
- Strong understanding of government procurement processes, including RFPs (Request for Proposals) and contract management.
- Excellent written and verbal communication skills, with the ability to present technical information to elected officials and the public.
- Proficiency with project management software such as Microsoft Project, Jira, or Smartsheet.
- Demonstrated experience in risk management, budget tracking, and quality assurance.

Preferred Skills
- Familiarity with government-specific compliance standards (e.g., CJIS, HIPAA, or SOC2).
- Experience with cloud migration projects or large-scale ERP (Enterprise Resource Planning) implementations.
- Knowledge of Agile, Scrum, or Waterfall methodologies and how to apply them to government workflows.

Why you should work for us:

- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy