Housekeeping Supervisor & Leader in Training | Outlook Inn

Housekeeping Supervisor & Leader in Training (Rooms) | Outlook Inn

As a Rooms Leader in Training, your primary focus will be to have a training plan that works for a luxury, boutique property, oriented towards fast tracking this individual into a housekeeping leadership role. This position will be geared for someone interested in a career in Operations Management starting with a housekeeping leadership role at this property after the training period, dependent on performance, alignment, and mutual interest. You will work closely with the housekeeping department and rooms leaders to develop core competencies including, but not limited to, a comprehensive understanding of department operations and positions, interdepartmental coordination and pillars of exceptional guest and team member service. To support this goal, you will be exposed to the different areas of the Outlook Inn on Beautiful Orcas Island, learning rooms division operations from the Front Desk, property maintenance, to Heart of House service. In addition, the Leader in Training will receive regular feedback from department leaders on performance and learning objectives to set them up for success!

The Perks
*Eligibility of perks is dependent upon job status
• Pay Range: $24.00-$25.00/hour
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans
• Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks (Yes, Discounted Travel!)
• Task Force Work Opportunities (Grow your career in idyllic locations)
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Online Learning Platform to Help You Develop!
• Housing available onsite (paid by Employee)


Our Commitment to You:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.


What you’ll do:
The Brass Tacks
• Learn practical application of leadership skills and operations in Housekeeping in addition to various departments including the Front Desk, Maintenance Division, and Food and Beverage to understand how the departments work together to support the property, including but not limited to: Team member management, scheduling software, Human Resource concepts, Property Management systems, and purchasing/inventory.
• Assists in managing the day-to-day operations of the housekeeping department. Follows all appropriate policies and procedures (e.g., key control, lost and found).
• Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals.
• Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of house areas.
• Assists in managing the departmental budget. Monitors revenue, expenses, and labor costs.
• Reports all unsafe conditions immediately. Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Maintains department equipment and supply inventory levels appropriate to property requirements.
• Advises guests, clients and team members on housekeeping matters.
• Evaluates patterns or trends in guest complaints in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures the security of all housekeeping supplies, equipment and inventory by establishing and ensuring adherence to security standards.
• Participates in the property’s Manager on Duty program as needed.
• Ensures timely and courteous follow-through on all client, guest and team member requests.
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
• Demonstrates positive leadership chara