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Assistant Director for Administrative Services
Appalachian State UniversityUnited Statesfull_timeVerifiedPosted 30 Jun 2026
💰 $65,000/yr($60,770/yr – $65,000/yr)
About the role
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Position Title
Assistant Director for Administrative Services
Location
Boone, NC
Faculty Rank
No
Provide Rank
Position Number
086841
Department
University Housing-Operations - 325100
Position Summary Information
Primary Purpose
The Assistant Director reports to the Associate Director of University Housing for Student and Administrative Services. This Assistant Director is responsible for overall management of departmental communications, summer conferences, student and family departmental/campus initiatives such as Open Houses & Orientations, social media, marketing/branding, and assists with housing assignments.
The Assistant Director will also serve on-call in the summer, assist the Associate Director with various projects, oversee all communication, attend various meetings and serve on departmental and university wide committees and task forces as assigned.
Minimum Qualifications
Bachelor’s degree and two years direct experience or Master’s degree
License/Certification Required
Preferred Qualifications
• Housing experience
• Experience using a variety of software, technology, communication tools (StarRez, YouTube, Instagram, Adobe Suite, Google Applications, Etc.)
• Experience presenting in front of groups
• Experience responding to and handling various crisis and emergency situations
• Experience working with college students
• Strong written communication skills as demonstrated in the application materials
Essential Duties and Responsibilities
• Experience using a variety of software, technology, communication tools (StarRez, YouTube, Instagram, Adobe Suite, Google Applications, Etc.)
• Experience presenting in front of groups
• Experience responding to and handling various crisis and emergency situations
• Experience working with college students
• Strong written communication skills as demonstrated in the application materials
Supervision
• Direct supervision of two full-time staff members, multiple graduate student employees, all summer conferences staff, and indirect supervision of other full-time housing staff working with conferences.
• Supervises student intern and workers.
• Supervise 3-5 Graduate Assistants and 40 student Conference Assistants during the summer months, May through August
• Conduct bi-monthly one-on-one meetings with full-time and graduate assistant staff.
• Provide on-going staff training and development.
• Complete formal evaluations through PeopleAdmin and other appropriate resources.
• Work to create an environment of mutual support and encouragement of teamwork.
• Assist with the recruiting, selecting, and training of all student staff members in area.
Communication
• Oversee Enrollment Management recruitment events for the department including open house, admitted student days, and transfer orientations.
• Guide the direction and support for marketing/branding functions within the department.
• Manage communications for University Housing including print media, digital media and social media.
• Communicate daily with students and other university constituents.
• Provide oversight to ensure University Housing is compliant with copyright and university guidelines
• Create University Housing materials to provide to students, parents, and other departments.
• Coordinate newsletters and residence hall communications for the department.
• Work with departments in Student and Academic Affairs to digitally advertise events and initiatives in the residence halls.
• Work with closely with New Mountaineers & Family Engagement on large events for students and families
• Direct supervision of two full-time staff members, multiple graduate student employees, all summer conferences staff, and indirect supervision of other full-time housing staff working with conferences.
• Supervises student intern and workers.
• Supervise 3-5 Graduate Assistants and 40 student Conference Assistants during the summer months, May through August
• Conduct bi-monthly one-on-one meetings with full-time and graduate assistant staff.
• Provide on-going staff training and development.
• Complete formal evaluations through PeopleAdmin and other appropriate resources.
• Work to create an environment of mutual support and encouragement of teamwork.
• Assist with the recruiting, selecting, and training of all student staff members in area.
Communication
• Oversee Enrollment Management recruitment events for the department including open house, admitted student days, and transfer orientations.
• Guide the direction and support for marketing/branding functions within the department.
• Manage communications for University Housing including print media, digital media and social media.
• Communicate daily with students and other university constituents.
• Provide oversight to ensure University Housing is compliant with copyright and university guidelines
• Create University Housing materials to provide to students, parents, and other departments.
• Coordinate newsletters and residence hall communications for the department.
• Work with departments in Student and Academic Affairs to digitally advertise events and initiatives in the residence halls.
• Work with closely with New Mountaineers & Family Engagement on large events for students and families
Summer Conferences and Events
• Administer housing for all conferences and camps for the department, serving and housing 8,000 guests per summer.
o Coordinate with Facilities, Conference and Event Services, Residence Life, Athletics, and other constituents for each conference, camp, or event.
o Prepare halls, keys, check-in materials, and rosters.
• Manage all billing for housing, damages, and other requested services totally ~$650,000 per summer.
• Create a comprehensive summer conferences and events schedule, including summer school, that includes facility projects to share with all University Housing staff.
• Supervise and train 3-4 graduate and 40 undergraduate student staff.
• Schedule, train, and evaluate all summer staff on a variety of topics including, but not limited to, crisis management, customer service, summer policies and procedures, and university resources.
• Work collaboratively with Facilities, Administration, and Residence Life to prepare halls for move-in of 6,300 students.
• Oversee and maintain documentation for all housing related billable items.
• Work with a variety of departments in Student and Academic Affairs to ensure summer guests’ needs are met.
• Guide staff through resolving issues and providing excellent customer service to all guests and camp managers.
• Guide summer
• Administer housing for all conferences and camps for the department, serving and housing 8,000 guests per summer.
o Coordinate with Facilities, Conference and Event Services, Residence Life, Athletics, and other constituents for each conference, camp, or event.
o Prepare halls, keys, check-in materials, and rosters.
• Manage all billing for housing, damages, and other requested services totally ~$650,000 per summer.
• Create a comprehensive summer conferences and events schedule, including summer school, that includes facility projects to share with all University Housing staff.
• Supervise and train 3-4 graduate and 40 undergraduate student staff.
• Schedule, train, and evaluate all summer staff on a variety of topics including, but not limited to, crisis management, customer service, summer policies and procedures, and university resources.
• Work collaboratively with Facilities, Administration, and Residence Life to prepare halls for move-in of 6,300 students.
• Oversee and maintain documentation for all housing related billable items.
• Work with a variety of departments in Student and Academic Affairs to ensure summer guests’ needs are met.
• Guide staff through resolving issues and providing excellent customer service to all guests and camp managers.
• Guide summer
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