Manager, Artificial Intelligence (Hybrid)

Manager, Artificial Intelligence (Hybrid)

This is a hybrid role. The first three months are fulltime in the office.

Our Team

The Manager, Artificial Intelligence is responsible for leading the design, development, maintenance, and enhancement of Artificial Intelligence (AI) initiatives for the area. In addition, the manager will be responsible for maintaining and fostering relations with key business partners.

The incumbent works directly or through subordinates with customers, colleagues, and other key stakeholders to identify client’s information requirements and seeks out opportunities to construct new or modify existing AI applications that will enable business partners to achieve critical business strategies.  Another key aspect of the role is educating the work force on the strategic use of AI technology.  The incumbent will also be responsible for implementing AI initiatives, quantifying business value, communicating with executive leadership, and coordinating with business and application teams.

The position requires a high level of planning and organization, work management knowledge, the ability to effectively delegate work, ability to establish development standards and work practices, and solid judgement/problem solving skills.  The main challenge of the AI product management process is achieving the optimum integration level of business systems with data integration with communications technology and evolving technology while also educating the workforce on AI Technologies and proper uses.  This role will also help develop and ensure all AI technologies follow proper Information and cyber security policies and practices.  Other key challenges will be stabilizing newly implemented applications and shifting the operations support model from a waterfall-based approach to agile for certain key applications.

Essential Functions: 

• Lead staff members through service delivery transformation. 
• Develop AI support models
• Derive metrics to demonstrate and measure delivery improvement and fiscal responsibility.
• Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention that impact the cost, schedule or technical parameters of projects and key efforts.
• Manages all deliverables and obligations related to AI application operation; application maintenance and support; and application release management for assigned application portfolio.
• Manages all outsourced managed services and cloud/hosted vendor contract SLAs related to application operation.
• Ensures all applications in portfolio are monitored for performance and assured operations in alignment with all automated and non-automated department monitoring standards.
• Establish and maintain effective working relationships with key clients.
• Ensure AI applications are developed in a secured manner and protects Eversource sensitive data.
• Develop and utilize performance metrics to show process for service delivery and SLA adherence.
• Help drive area transition to an agile delivery approach.
• Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts.
• Help to ensure successful delivery of key capital project implementations including seamless transition to steady state support.
• Effectively manage and control maintenance, outside service, and project costs.

• Lead the development of road maps for key applications to ensure application resiliency and provide added business value.
• Evaluation of root cause technical solutions proposed by the supplier; striving for elimination of technical debt.
• Coordinate preparation of statements of work and specifications, estimation of product / service costs and pricing, and negotiation and administration of contracts.
• Negotiate IT’s interests and manage external vendor, contractor and material contracts.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Strong technical acumen with mastery level of development concepts and underlying technology as well as the software development life cycle.
• Strong analytical and conceptual skills including the ability to solve complex technical problems.
• Ability to work collaboratively and lead a team of direct reports and managed services vendors including day-to-day coaching and performance management/assessment.
• Strong customer service and teamwork skills.
  • Customer-first orientation and strong passion for delivering quality tools and solutions.
• Strong interpersonal, negotiation and management skills, and strong business acumen.
• Strong experience managing outsourced IT managed services providers a mu