Job Description Summary

The Director of Hosting Operations will maintain and optimize on-prem hosting operations for on-prem infrastructure services. In this role, you will lead a global organization of managed service providers, GE technologists, and operational teams. You will partner closely with stakeholders across GE Aerospace sites, networks, and cloud teams to operate a world class delivery model for on-prem infrastructure services that delivers both competitive advantages and meets business needs.

Job Description

Essential Responsibilities: In this role you will:

• Lead a global team to operate on-prem hosting infrastructure operational services supporting Compute, virtualization, storage, Edge and Data Centre/Colo services.
• Deliver operational cadences for on-prem using Flight Deck operating model. Own, maintain and improve Flight Deck fundamentals for the on-prem team
• Partner with multiple teams across Aerospace DT, including Cyber, CxO teams to deliver on-prem hosting operations for our customers.
• Demonstrate strong technical leadership and people management skills including solid communication and analytical skills with thorough understanding of successful problem definition, decomposition, estimation, and resolution.
• Coach, mentor and nurture a world class operational on-prem hosting services team.
• Manage capacity, velocity, and backlog across managed service providers and GE technologists to ensure business priorities are met while minimizing or eliminating technical debt across assets.
• Operate internal Software products and services to improve team capabilities and efficiency, such as lean principals, standard work/ SOPs, process automation, quality assurance and testing.
• Drive a consistent communication rhythm on governance and operational status, keeping DT leadership and functional partners aligned with critical metrics.
• Govern a world class wing to wing operational support model.
• Set the example; drive standards across teams to eliminate duplication and rework across Aerospace.
• Support the defined chargeback model and financial reallocation for hosting across GE Aerospace.
• Ensure team receives consistent messages and has clear understanding of GE Aerospace business direction, strategy, and GE Aerospace results. Make GE’s Business strategy relevant to on-prem services and stakeholders.
• Establish and foster a work culture at all levels that is positive, collaborative, diverse, inclusive, respectful, innovative, dynamic, with integrity, and capable of driving positive change over sustained periods of time.
• Technical leadership to influence suppliers on operational decisions that align to our standards.

Basic Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 8 years of professional experience OR Associates degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience
• Minimum 5 years of professional experience in infrastructure services and hosting (Compute, virtualization, storage) technologies.
• Experience working in an ITIL environment
• ITIL3 and/or ITIL4 foundation certified
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• -Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

• Must be results driven with a keen sense of urgency
• Demonstrated Change Management /Acceleration capabilities
• Experienced in performance and availability of on-premises infrastructure
• Strong business analysis and problem-solving skills.
• Demonstrated ability to manage service operations across the product ecosystem
• Ability to decompose problems and make decisions when problems or solutions are not 100% defined
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Demonstrated experience leading and influencing across a complex, global matrix organization
• Demonstrated ownership of decisions that drive outcomes and any required rework plans
• Experience coaching, mentoring, and developing team members
• Experience providing feedback on performance toward goals
• Excellent written and oral communication skills and the ability to interface with Executive leadership with confidence and clarity
• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams r