Customer Account Specialist starting at $50K/year (or higher) depending on experience

Job Details

Job Location: 1035 Meacham Blvd - Fort Worth, TX 76106Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $50,000.00 Salary/yearTravel Percentage: NoneJob Category: Customer Service

Position Summary:

 

The Customer Account Specialist is responsible for managing day-to-day interactions with customers, processing orders, and ensuring a smooth flow of information between the customer and internal departments. This role plays a key part in maintaining customer satisfaction and supporting the production and delivery of fabricated metal products.

 

Supervisory Responsibilities: None

Internal Relationships: All Departments

External Relationships: Regular contact with customers or prospective customers

 

Traits Displayed:

• Demonstrates high energy and solution-focused thinking, while maintaining keen attention to detail and a service-oriented mindset.
• Contributes to a workplace culture that fosters pride, teamwork, and opportunities for personal and professional growth.
• Ensures consistent productivity and quality standards, delivering excellent customer service and building lasting partnerships.

Primary Responsibilities:

• Serve as the lead point of contact for all customer account matters.
• Proactively managing customer transactions accurately and promptly, including sales order entry, quote entry, resolving issues with billing, shipping, and quality, customer changes.
• Work closely with Business Development team to support customers effectively while constantly improving customer relationships.
• Manage high volume of emails efficiently.
• Have an action-oriented approach, with a sense of urgency and responsiveness in solving issues.
• Advocate for customers internally, while supporting the company's best interests.
• Understand the daily production needs of manufacturing to guarantee high machine utilization with profitable customer relationships.
• Monitor job flow through our production software and communicate with team members and customers to ensure timely status updates and on-time delivery.
• Contribute to the achievement of department and/or company goals as requested.

Qualifications

Minimum Requirements:

• Strong written and verbal communication skills
• Highly organized and excellent attention to detail
• Ability to multitask and thrive in a fast-paced environment.
• Self-motivated, actively contributing to achieving company goals in sales, quality, and on-time delivery.
• Demonstrate proficient use of Windows computers, standard office equipment, and Microsoft Office.

Preferred Requirements:

• 2+ years of experience in customer service, preferably in a manufacturing or industrial setting.

Environment/Physical Requirements with or without Accommodation:   

This position is carried out in a professional office environment and as such has the following physical work requirements:

• This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• This is largely a sedentary role; however occasional lifting, bending, and standing would be required.

 

Benefits Offered

• 100% Company-Paid Long-Term Disability & Life Insurance
• Comprehensive