Patient Experience Coordinator, Full Time, Fort Bragg

Located where miles of breathtaking ocean views meet dense coastal forests, Adventist Health Mendocino County has a rich history serving community members on the coast since 1971. We are comprised of a 25-bed critical access hospital and offer a range of services in Fort Bragg. The Mendocino Coast offers a small-town atmosphere and is known for its natural beauty, from the smallest to the tallest redwoods in the world, to glass bottom beaches and the only oceanfront botanical gardens in the United States. With whale watching, fishing, hiking trails and many more outdoor adventures readily available, this coastal region is a place to immerse yourself in its landscape and history.

Job Summary:

Coordinates and supports activities that assess patient needs, experiences, and expectations for the purpose of satisfying and whenever possible exceeding expectation levels by implementing various tools (patient complaints and responses, surveys, focus group, home visits, etc.). Applies substantial knowledge and experience to perform a wide range of advanced activities and/or determines how to use resources to meet schedules and goals; serves as working supervisor for team or work group. Coordinates small program(s) with limited budget/impact.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Essential Functions:

• Implements various assessment tools (surveys, focus group, home visits) to identify patient needs, experience and expectations and reviews patient responses.
• Collects, documents, distributes, organizes and translates information necessary to summarize the findings from the assessment activities of patient experience in a manner that facilitates the recognition of both the patient’s family and the patient’s contextual environment. Generates reports and summaries to assist in the interpretation of information. Assists in the preparation and submission of the industry and agency required reporting.
• Collaborates and communicates with department managers, front line staff, faculty and residents to identify process flow areas affecting the patient experience.
• Adheres to all company policies, procedures and industry standards. and agency regulations and rules.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.