Jr. Sales Program Manager

Future Metals LLC

Come join a team where People make the difference!  As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

Future Metals is a Marmon Group / Berkshire Hathaway Company. Berkshire Hathaway is one of the world's largest business conglomerates, holding over US$400 billion in assets and employing nearly 300K people worldwide.

At Future Metals we are a leading supplier of aerospace quality metals and other materials to the global aircraft manufacturing and maintenance industry. We operate from 11 strategically located service centers in North America, The United Kingdom, Europe, and Asia. We hold significant long-term contracts with leading OEMs and their subcontractors around the world, the size and scope of which allow us to obtain highly dependable products and delivery, as well as favorable pricing terms from our network of world-class producers. 

Position Responsibilities: The Junior Sales Program Manager interacts with customers via phone and email to deliver best in class service to contract customers by; handling order releases and deliveries, generating quotes, submitting orders, obtaining feedback, and serving as the main point of contact regarding open orders. Candidates must be an enthusiastic communicator, thoughtful listener, and dedicated team player with the desire to grow and succeed.

• Up to 15% travel
• Microsoft Excel Proficiency
• Automate / improve inventory and forecasting analysis tools together with purchasing team
• Handle sales inquiries, orders, deliveries and customer communications
• Manage and update customer databases or portals as required
• Promote and market new products or value-added services
• Pricing stock inventory items as well as cut to size parts
• Accurately entering quote/order information into the computer system
• Sourcing non-stock (buyout) items to fulfill customer’s requirements
• Communication with customers throughout the order fulfillment process
• Expedite and trace customer orders
• Maintaining positive relationships with established customers
• Communication with management and other employees to facilitate customer satisfaction and further sales

Qualifications And Competencies:

• College degree preferred or one to two years of related sales experience and/or training; or equivalent combination of education and experience
• Previous customer service or sales support experience required
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.