Digital Technology Infrastructure Site Lead (Onsite - East Hartford)

Date Posted:

2024-07-08

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Unspecified

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

We have an exciting onsite opportunity for a Digital Technology - Infrastructure Site Services Lead for our East Hartford, Connecticut location. 

What You Will Do:

You will be part of our Site Infrastructure Services team The main objective is to serve as the single point of contact for infrastructure-related services.  The services will range from site specific to enterprise led initiatives and will require collaboration with local management, vendors, and other Digital Technology teams.

• Be responsible for all IT Infrastructure components at the site; including desktops, servers, storage, WAN, and LAN.

• Work with approved vendors to deliver world-class infrastructure services to all employees & contractors at the site.

• Deliver local infrastructure projects on time and on budget.

• Be a self-starter, able to work independently, and manage multiple projects simultaneously.

• Ensure that the site complies with laws, industry best practices, Raytheon Technologies and Pratt & Whitney policies, and architectural standards.

• Fully document all work performed. Facilitate local audits and ensure corrective actions are completed on time.

• Work with business partners to design specific solutions that meet the needs of the local business.

• Act as an escalation point for any infrastructure issues.

• Provide in-depth root cause analysis when necessary.

• Perform other duties and special projects as required.

• The position requires strong teamwork and communication. Collaboration with site management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization is essential. A strong desire to continue to learn and remain on the forefront of relevant technologies is essential.

• DT advocate / champion / coordinator for enterprise infrastructure initiatives/deployments (Zoom, O365, etc).

• Sponsor & oversight of local DT contractors.

Qualifications You Must Have:

• Typically requires Bachelor’s Degree in Information Technology or Information Technology Service Management, with 8+ years of experience in Infrastructure Support; OR an Advanced degree with 5+ years of experience in Infrastructure Support; OR in lieu of a degree, 12+ years of prior relevant experience.

• Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship.

Qualifications We Prefer:

• Working knowledge of ServiceNow, or other similar Service Desk tools.

• Experience within an aerospace manufacturing environment.

• Project Management certifications with a history of delivering IT projects on time and on budget, and the ability to recognize areas for process improvement.

• Excellent customer service skills required providing a high level of service to satisfy/fulfill internal or external needs accurately in a timely manner.

• Ability to communicate business needs and interpret high level business requirements, and liaise between busi