On-Call Acute Care Coordinator

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$39.11 - $48.12 Hourly

Department:

Health Department

Job Type:

On-Call

Exemption Status:

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified):

December 28, 2024

The Opportunity:

Overview:

THIS WORK MATTERS!

Are you a QMHP certified professional who has a passion for providing vital program service delivery to the community by using trauma informed and equity lens approaches?

**This recruitment will be used to fill multiple On- Call positions with routine telework. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other states. 

The Multnomah County Behavioral Health Call Center is a 24 hour, continuous crisis operation that constitutes the hub of mental health services for all residents of Multnomah County and Washington County. The vast majority of services are provided via telephone with approximately 75,000 calls received per year. 

Staff at the Call Center answer and triage multiple distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year including:

1) Multnomah County Crisis Line
2) 911 transfer line
3) EASA Referral Line
4) Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.)
5) Washington County Crisis Line
6) Mental Health Referral Line
7) The CATC/Respite referral line
8) 988 transfer line
9) Latine Mental Health Line
10) Clackamas County Crisis and Support Line (after hours)
11) Washington County 911 Transfer Line

The purpose of the Acute Care Coordinator position is to triage/ crisis intervention on the Multnomah, Washington, and Clackamas County Crisis Lines; care coordination across the mental health system for callers, as needed; provide information/referral to community mental health providers; and provide consultation to providers at all levels of acuity in the mental health system.

As the On-Call Acute Care Coordinator, duties will include:

Crisis Intervention

• Phone crisis intervention including risk assessment of clients who may be involved in potentially life threatening situations.
• Facilitate access to emergency and crisis services for clients as needed, including coordination with mobile outreach teams, tri-county mental health walk-in clinics, and 911.
• Provide solution focused interventions to assist clients. This covers a spectrum of mental health needs such as helping a client stabilize while experiencing panic, depression, agitation, delusional thinking, or any other mental health symptoms a client may deem as needing crisis support.
• These functions require the extensive use of computer and phone technology, managing multiple computer screens and programs simultaneously, making rapid clinical decisions, adhering to complex policies and procedures, and concurrent documentation, while attending to a caller on the phone.

Case Coordination and Documentation

• Provide short-term crisis coordination and follow up for callers with urgent and/or complex needs, including those with specialized health-care needs to ensure that needs are appropriately and adequately addressed by service providers.
• Service providers may include community corrections agencies, police, drug and alcohol treatment providers, other mental health providers, hospital emergency departments, and residential facilities.
• Document all client/provider/community contacts and clinical reviews, including symptoms, interventions, goals and plan for next review. 
• Documentation may also include uploading crisis alerts received by community providers, upload police reports and provide outreach and/or follow-up to clients.
• Provide information and directive support to fellow clinicians as needed regarding resources for clients and clarification of policies and procedures.

TO QUALIFY:
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of  the selection process page.

Required Minimum Qualifications/Transferable Skills:

Education/Training: Master's degree fro