Field Application Engineer

Company Description

At Western Digital, we are on a mission to unlock the potential of data so people, companies and organizations everywhere can create what’s next. To fulfill our vision, we are always on the lookout for potential team members who share our passion for solving problems to empower others.

When you join Western Digital, you join a legacy more than 50 years in the making. Across our Western Digital®, SanDisk®, SanDisk® Professional, WD® and WD_BLACK™ brands, we have brought some of the most storied advancements in memory and data storage technology to market—and our best, most innovative work is yet to come.

From energizing gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Here’s how you can help.

Job Description

Western Digital is seeking a Senior Field Application Engineer to join our technical support team. We are looking for candidates that can work in a fast-growing and dynamic environment and are able to build strong relationships with customers.

As a Field Applications Engineer you will be part of a high performing team supporting key Cloud accounts. Candidate will be responsible for driving qualification activities, working with customer and cross functional teams on getting WDC products qualified. This includes gathering customer requirements, failure analysis and debug, coordinating technical meetings, driving technical escalations.

Candidates for this role needs to be highly motivated, self-sufficient, and demonstrate good leadership. Individuals should possess excellent technical and communication skills, able to articulate technical issues and requirements. Occasional domestic or international travel. This position is full-time and located in Milpitas, CA.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage product qualification and activities.
• Work with customers on defining qualification plans, sample requirements, design/feature requirements and communicate internally.
• Understand customer qualification processes and applications.
• Lead qualification and technical meetings with customer.
• Coordinate and work with product and development teams on Concept and Design Reviews.
• Lead the team in resolving technical issues and work with cross functional teams on resolution.
• Represent and advocate customer needs and priorities to internal teams.
• Provide technical support and documentation.
• Debug and 1st level failure analysis.

Qualifications

REQUIRED:

• BS or MS in Computer Science or Engineering or equivalent experience in related field.
• More than ten years’ experience in a technical customer-facing role.
• Familiar with cloud storage architectures and concepts such as erasure coding, distributed file systems, object storage, Linux OS.
• Working knowledge of SSD and NAND along with SAS/SATA/NVME interfaces.
• Experience with debugging, analyzing and resolving storage related issues.

PREFERRED:

• Experience with protocol analyzers a plus.

SKILLS:

• Excellent interpersonal and communication skills.
• Excellent project management skills.
• Experience with creating failure analysis reports and 8D reports.

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights: Workplace Discrimination is Illegal” poster. Our pay transparency policy is available here.

Western Digita