Server Banquet

Job overview

Provide prompt and courteous food and beverage service to guests during banquet/catering functions.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

• Properly store all reusable goods.

• Perform pre- and post-shift side work; set-up, condiments, etc.

• Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests.

• Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations.

• Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning.

• Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals.

PEOPLE

GUEST EXPERIENCE

RESPONSIBLE BUSINESS

QUALIFICATIONS AND REQUIREMENTS

Basic reading and writing.  Food service experience with general knowledge of banquet operations.

This job requires ability to perform the following:

• Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.)

• Moving about the function areas.

• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, cooks, wait staff, and supervisors.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. 

• Mathematical skills, including basic math are used frequently.

• May be required to work nights, weekends, and/or holidays.