Consulting Program Director - Oil, Gas & Energy

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 7,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.   

Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized innovative solutions powered by Microsoft Technologies.  

We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you will have the opportunity to contribute to complex innovations that impact billions of people worldwide.  

We are seeking a Consulting Program Director for the Oil, Gas, & Energy industry within ISD, to join our team in a role that drives customer satisfaction and represents Microsoft at the highest levels. This position plays a critical part in analyzing customer feedback and advocating as the voice of the customer, working closely with senior and executive stakeholders to ensure delivery and resolution of complex delivery. You will lead the initiation and execution of complex multi-track programs for top-tier Oil and Gas customers by securing and coordinating delivery resources, managing detailed work breakdown structures, and driving alignment with customer plans and influencing long term strategies. This role also includes overseeing partner contracting processes, contributing to resource selection, and onboarding, shaping growth opportunity, and guiding the development of comprehensive program plans. You will manage key project metrics, risks, and financials while ensuring the timely and high-quality delivery of some of Microsoft’s most impactful projects. Additionally, you will have the opportunity to contribute across domains and geographies, sharing knowledge and influencing industry practices.  

The role offers remote work arrangements with 0 days per week in-office and requires 50-75% travel to customer sites, in the Houston Area. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond 

Account Delivery Management 

• Supports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track, and key issues are being anticipated, identified, and managed. Supports new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft. Communicates the current view of delivery to customer executives on regular cadence, as appropriate. 

• Manages the direction of solution deliveries and influences others to secure resources to deliver on customer contracts. Ensures delivery for customers across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, and delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.  

• Contributes to consumption activities and the setting of strategic direction for consumption based on identification of broad patterns of consumption gaps, and drives consumption for complex customers (e.g., tier 1) by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecasts. 

• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio,