Field Behavioral Health Case Manager II – Jacksonville, Florida

Anticipated End Date:

2026-01-21

Position Title:

Field Behavioral Health Case Manager II – Jacksonville, Florida

Job Description:

Field Behavioral Health Case Manager II – Jacksonville, Florida

Location: Seeking candidates that reside in the Jacksonville area in Florida AND are licensed in the state of Florida.

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Travel: 50%+ field based
Work Shift: Monday through Friday, 8 am to 5 pm, EST. One shift will be 10 am-7 pm EST.

Occasional weekend shift might be required.

The Field Behavioral Health Case Manager II is responsible for performing case management by conducting in home visits and telephonically within the scope of licensure for members with behavioral health and substance abuse or substance abuse disorder needs. Subject matter expert in targeted clinical areas of expertise working with individuals who have complex behavioral/mental health needs.  

How you will make an impact:

• Responds to more complex cases and account specific requests. 
• Uses appropriate screening criteria knowledge and clinical judgment to assess member needs. 
• Conducts assessments to identify individual needs and develops specific care plan to address objectives and goals as identified during assessment. 
• Monitors and evaluates effectiveness of care plan and modifies plan as needed. 
• Supports member access to appropriate quality and cost effective care. 
• Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers. 
• Serves as a resource to other BH Case Mgrs. 
• Participates in cross-functional teams projects and initiatives. 

Minimum Requirements:

• Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background. 
• Current, active, unrestricted Florida license such as either a LCSW, LMHC, LMFT, RN (must have experience in behavioral health) or Clinical Psychologist to practice as a health professional within the scope of licensure in the state of Florida is required. 
• Previous experience in case management in person and telephonic in coaching members with a broad range of complex psychiatric/substance abuse and/or medical disorders. 
• Managed care experience required. 

Preferred Skills, Capabilities and Experiences:

• Experience with complex psychiatric issues and medical disorders is highly preferred.
• Knowledge of Social Determinants of Health (SDOH) barriers and resources is highly preferred.
• Experience in health coaching and motivational interviewing techniques is highly preferred. 
• Experience with working in the field across multiple community settings is preferred.
• Experience working with SMI members in the homes and or in the community is preferred.
• Bilingual communication skills in English and Spanish strongly preferred.

Job Level:

Non-Management Exempt

Workshift:

Job Family:

MED > Licensed/Certified Behavioral Health Role

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associ