Production Support Engineer - Associate

Job Description:

Job Title Production Support Engineer

Corporate Title Associate

Location Cary, NC

Who we are

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

We are looking for a motivated Production Engineering for our Corporate Bank Tech Production Technology platforms to exhibit a wide variety of strengths and capabilities across multiple technologies and disciplines, as well as continually drive automation in all day-to-day production support activities. We look first and foremost for people who are passionate in solving problems through innovation and engineering practices. You'll work in a collaborative, thought-provoking environment-one that encourages diversity of thought and creative solutions. The role requires a high level of accountability to deliver technical solutions and continuous improvements in the overall support strategy. The role requires the management of all aspects of the Tech Production systems, (Pre and Post Trade Settlement process, Corporate Actions, Custody and Fund services) working closely with geographically diverse support and development teams to continue to build a market leading support organization for Corporate Bank Information Technology (IT).

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model with up to 60% work from home, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days, a commitment to Corporate Social Responsibility

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits, educational resources, matching gift, and volunteer programs

What You’ll Do

• Maintain a strong technical acumen focused on overall Systems Architecture and Engineering to deliver platforms that meet defined requirements from the Business / Application delivery teams, while being responsible for the continuous development of efficient processes utilizing bank technologies and automation tools

• Leverage / Influence broader organization of Site Reliability Engineering (SRE’s) and technologist to build communities that contribute to solutions and implementation, as well as embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability

• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues, and act as a production engineering role model to enhance the technical capability of the Production Support teams

• Understand the end-to-end flow of data through the application infrastructure

• Leadership experience with mindset to drive professional growth of the team with a focus on critical thinking, strategic planning, enhancing technical and interpersonal skills

• Creating stretch assignments for team members to expand their skills and create more rounded individuals

Skills You’ll Need

• Experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function

• SRE mindset and have implemented Site Reliability Engineer (SRE), DevOps, and Agile models

• Experience across the Software Development Lifecycle (SDLC) and the associated control gates. For example, Agile, DevOps – continuous integration/continuous