Account Director (Customer Success, B2B SaaS)

Interplay Learning sits at the intersection of EdTech, Virtual Reality, and Enterprise Software as it modernizes Learning Management & Content Systems throughout the skilled trade industries.

Since 2016, Austin-based Interplay Learning has been building better training, better careers and better lives for its customers and their employees.

Our award-winning online and VR training for the essential skilled trades, including HVAC, Plumbing, Electrical, Solar, Multi-Family Maintenance and Facilities Maintenance workforces, is scalable and more effective than traditional training methods. By leveraging immersive learning technology, Interplay’s customers are able to train and practice hands-on learning from a desktop, phone, tablet, or in virtual reality. The result is a highly trained employee who is job-ready in weeks, not years. 

Our digital experiential learning platform, SkillMill, conveniently turns any space into a training lab with its short video courses, 3D simulations, knowledge checks, coaching, community, and connectivity.

Recent accolades include recognition by Fast Company’s World Changing Ideas Awards in the Education, General Excellence, and On the Rise categories as well as the Built-In Best Places to Work in Austin award.

Interplay celebrates a year of accomplishments and what's next for 2024.

Awards & Recognition: 

• Backed by best-in-class VC’s, we are positioned for exciting growth
• Built-In, Best Midsize Places to Work In Austin 2023 & 2024
• Prestigious 2020 Innovation Award for SkillMill, our software platform
• Best in Business gold medal from Inc. Magazine in 2020
• Recognized by the Bill & Melinda Gates Foundation for our contribution to accelerating education innovation on our proprietary VOLT engine
• Virtual Reality is the next “Smartphone,” VR breakthrough has begun at the enterprise level

Position: Account Director

The Account Director plays a strategic role on the Customer Success (CS) team and serves as a customer voice and advocate. You know your client’s business strategy in and out, drive renewals and expansions, and ultimately influence a world class customer experience.

Our product: B2B, help prepare the next generation of skilled workers with SkillMill™, the world's leading skilled trades training platform. Digital training simulations and VR develop on-the-job skills quickly and efficiently, building better careers and better lives for the essential skilled trades.

We are based in Austin, TX but open to 100% remote candidates (work from home, WFH, virtual)

Why this position:

• Mission-driven company with a meaningful product you can feel good about
• Cutting-edge technology and unique product offering
• Opportunity to make an impact with a clear path for growth
• Supportive and collaborative culture
• Personal and professional growth 

What you’ll do:

• Responsible for overall Enterprise client account health and satisfaction, driving retention and expansions
• Studies and measures customer usage of the Interplay learning platform, identify success stories, share best practices, mitigate against risks identified
• Manages year over year client renewals (unless named account w/Sales), and partners with sales team on overall expansion strategies
• Prepares and leads data driven quarterly business reviews with an emphasis on the value Interplay brings to the overall client business objectives
• Collaborate with Product, Marketing and Sales on client initiatives 
• Work with CS implementation team when new opportunities are being implemented, striving for a seamless client experience

Who you are:

• Eager to build, nurture customer relationships
• A storyteller, seeks opportunities to upsell, cross-sell 
• Strategic yet tactical, ability to execute
• Highly organized, ability to juggle multiple priorities
• Eager to learn and provide immediate impact
• An expert at relationship building

Requirements: