Institute Director II, Enterprise Executive Health and Concierge Medicine

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Institute Director II, Enterprise Executive Health and Concierge Medicine

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

MICRI Admin-Primary Care Institute

                      

Job Code

T97968

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.      

 

As the Institute Director II, you are responsible for leading two of the most prestigious, patient-facing programs in the enterprise, Executive Health and Concierge Medicine. Both of which serve the organization’s most high-profile patients including C-Suite executives, major donors, and public figures. Your efforts will center on ensuring administrative efficiency, provider support and integrity across multiple geographic markets including Ohio, Florida, and Nevada—and work strategically with international sites in London, Abu Dhabi, and Toronto. This role offers a unique opportunity to shape the next generation of concierge care and executive health; while closely collaborating with the department chair, local site leaders and hospital executives, you will help Cleveland Clinic continue striving to provide world-class and patient-centered care across the globe. 

 

A caregiver in this position works days, from 8:00AM—5:00PM. 

 

A caregiver who excels in this role will:   

• Collaborate with physician and APP leadership to optimize provider productivity and schedule (weekly or inpatient service).   

• Manage provider template design, decision tree and provider fill rates (outpatient institutes).   

• Lead team responsible for provider recruitment, onboarding and offboarding, manage provider allocation to support facility space utilization and work with hospital teams to enable hospital throughput.  

• Partner with Ambulatory Operations/Access Team for scheduling inbound and outbound patients and ensuring scheduling algorithms and standard work are optimized routinely.  

• Work closely with local teams to ensure they are structured to meet patients served and growth targets.   

• Align practices within market to enterprise standards established by Institute, implement practice support models and ensure coordination between local provider support teams.  

• Assess and report service line financial performance (patient level encounter reporting), including revenue per encounter, cost per encounter, contribution margin and LOS observed.   

• Consistently evaluate profitability of services at each location and consult market and shared services