Customer Fulfillment Specialist

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.
Together, we pursue a shared mission to create a more sustainable future.

Job Description

Come and join our team at our Boulder, Colorado facility, where we work and collaborate in an amazing work environment. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. Please click here to learn more about our Analytical Instruments business.

About the job:
We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Customer fulfillment Solutions team as a North American Customer Order and Fulfillment Specialist you are the customer's main point of contact with  Water Tech. You will be working directly with our customers, sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy. As an experienced professional you will leverage subject matter expertise in activities like order management and problem solving skills to proactively head off issues before they arise with the customer.

Key activities within this intermediate level role include, order entry, reviewing/actioning reports, troubleshooting & resolving order issues, updating the customer on the status of their order and resolving issues relating to invoicing and billing issues. This role will serve as a first point of escalation for customer and internal sales/supply chain issues. To be effective in this role, you will build and cultivate strong relationships & act collaboratively with sales, distribution partners, customers, and across the entire supply chain team.

Job Summary:

• First point of contact for customers/commercial team
• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results
• Enter customer orders with a focus on quality, accuracy and speed
• Manage inbound calls and the phone queue
• Reviewing/actioning reports
• Proactively manage existing customer orders
• Prevent, reduce, and resolve escalations, returns, and invoicing issues
• Prioritize & manage high volume of requests from Customers & Inside Sales Team
• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
• Keep customers proactivity informed about the status of their orders
• Manage critical cases with a sense of urgency and ownership
• Identify improvements in the processes to meet customer critical issues and requirements

Qualifications

What we're looking for:

• 2+ years of customer service/ fulfillment/procurement experience or demonstrated equivalent subject matter expertise
• Energetic, strong interpersonal, organizational and communication skills
• Highly detail-oriented, organized and able to provide clear and accurate updates to relevant teams
• Digital mindset: Comfortable using a variety of software, CRM and ERP platforms and driving adoption of new tools as they are introduced to the business
• An ability to work in a cross-functional environment with peers, leadership, and supporting organizations
• Excellent time management skills & ability to prioritize work from multiple channels
• Thrives in a fast-paced but fun work environment
• Ability to work and influence employees at other locations
• Ability to understand specific business objectives, priorities and key processes
• Develops meeting agenda/tracks actions and