Virtual Front Desk Agent

Virtual Front Desk Agent (Remote)

Full-Time, Remote / Hourly, Non-Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno is growing! We’re looking for a Virtual Front Desk Agent to join our winning team, which is revolutionizing the court reporting industry every single day. We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry.

Who are you?

We’re looking for a reliable and congenial person with an outstanding phone presence to be the first helpful and hospitable voice our clients hear when they call Steno.  Whether they are calling to ask about our services, track a missing invoice, or just to check on an order, we recognize that their first impression is critical. The right candidate will consistently make that first impression an exceptional one.

To meet that goal, the right candidate will be calm and confident even during busy call times.

If you’re looking for a company that offers support, guidance, and unlimited potential to grow into your best self, you can bet we’d love to have you too. 

On a regular basis you will 

• Support the efforts of our Operations teams by answering incoming calls from current and potential clients

• Provide accurate and timely information to callers about Steno’s products and services -  some calls might require a follow-up email or a referral to another Steno colleague who has the answer 

• Collaborate with team members across Steno to ensure a seamless client experience

• Maintain and update contact lists, ensuring accuracy

• Deliver administrative support to various departments as needed

You’re gonna crush it if

• You have past experience providing excellent assistance to clients via phone and email (experience in the legal industry is not required, but is a huge plus!) 

• You demonstrate a warm and welcoming presence on the phone

• You are comfortable using online productivity tools such as Slack and Google applications (experience using Ring Central and/or Zendesk is a plus, but not required) 

• You thrive in a fast paced environment and have the ability to adapt to changing priorities and responsibilities

Compensation & Benefits

• Hourly range: $20-$22

• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental

• Wellness/Mental Health - shared benefits to be used among employees and families

• Flexible Paid Time Off - allowing employees to find balance in their lives

• Options of Equity - we know our success is nothing without our team

• Access to a 401k through Guideline

• A home office setup and a monthly stipend to offset internet and phone costs 

Our Team 

The Operations division at Steno includes the teams that take care of our clients throughout their entire journey with us. As we bring innovation and improvement to this industry, our roster of law firm clients continues to grow.  Our Operations division must grow in turn, as we book, facilitate, and invoice thousands of jobs per month for our clients nationwide. The Operations division also manages the relationships with our contract providers.

About Steno

• Founded in 2018; grown from 9 to a fully remote team of over 330 in 6 years

• Values: be highly reliable, constantly innovate, operate with a hospitality mindset

• Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience

• We are revolutionizing the litigation and court reporting