Ticket Office Cashier - On Call - MassMutual Center

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

THE JOB:

It is primary responsibility of the Ticketing Representative to perform a variety of duties including ticket sales to all properties, for internal shows, events, exhibits, and attractions. The Representative will provide exceptional guest service, exceed guest expectations, cash handling, and service recovery

THE DAY-TO-DAY:
 

• Sell tickets, upsell, cross sell and process ticket orders, will call for shows, events, exhibits, and attractions for all properties utilizing prompt and courteous service to all guests
• Perform ticket verification prior to entry into exhibit and events
• Provide educated answers to guest questions, and able to furnish detailed information regarding property facilities and services
• Resolve guest complaints within the scope of authority
• Utilize and balance a cash drawer and ticket sales with various tender types
• Interpret and operate numerous computer and ticketing systems with accuracy
• Answer multi-line telephones using proper etiquette

THE IDEAL CANDIDATE:

• Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts
• Effectively manage multiple tasks under pressure of deadlines in fast pace environment
• Able to take initiative and exhibit flexibility
• Effectively communicate in English, in both written and oral forms

PERKS & BENEFITS:

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Free uniform and dry cleaning

Are you ready to JOIN THE SHOW? Apply today!