Relationship Manager - Customer Growth, Business Cards & Payments (Grand Rapids, Kalamazoo, Lansing - MI)

Relationship Manager - Customer Growth, Business Cards & Payments (Grand Rapids, Kalamazoo, Lansing - MI)

Territory: Includes Grand Rapids, Kalamazoo, Lansing - MI

Level: Manager (Individual Contributor)

About Business Cards & Payments (BC&P)

Build the Future: At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.

• We're relentlessly curious.

• We ask the hard questions.

• We make space for the best ideas to win.

Because that's how we create impact we can be proud of.

About the Team:

Our Customer Growth team works with Business Owners to create long term meaningful relationships. Our goal is to understand their business and how our products and services can  help them to be more successful and achieve their business goals. Through a consultative approach, we help Business Owners optimize the rewards and benefits they receive from our products and help them leverage Capital One products to increase their profitability.  We serve as trusted advisors, and informed teachers guiding business owners.  Our field-based team is present in the lives of our customers and engaging with them in their community and workplace.  

You will be instrumental in assisting businesses to thrive and grow.  The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our customers. They will be innovative and  highly organized.  You will need to drive business results while delivering superior service to our customers. Independent, results-driven, goal-oriented, self-starters will thrive within our organization.  You will be responsible for growing customer purchase volume in your assigned territory.   You will be responsible for all aspects of the sales cycle. 

This includes outreach to business owners to set appointments, assessing the needs of current customers using a consultative approach, and driving existing account engagement. This person needs to be process-oriented and highly organized. You will be expected to educate customers on the Capital One value proposition and solutions to benefit their businesses.

General Responsibilities:

• Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business

• Learn  the purchasing needs and behaviors of our current customers.

• Analyze the total business spend to identify additional opportunities to leverage our products and services

• Build broad and technical product knowledge and an understanding of how customer processes work with our products and services

• Assist our customers with incorporating our products into their purchasing platform and bookkeeping software

• Maintain and update CRM systems to ensure data compliance

• Drive incremental charge volume on the card with existing customers

Competencies:

• Ability to secure appointments directly with customers

• Proven experience growing existing customers in the field

• Relationship building and strategic selling skills

• Strong organizational, interpersonal, telephone and PC Skills

• Excellent needs-based oral presentation skills

• Project and process management, interpersonal influence, networking, project ownership, and workflow management skills
   

Basic Qualifications:

• At least 3 years of sales experience 

Preferred Qualifications:

• Bachelor's Degree

• 5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio

• 1 year of experience working with Small Businesses Customers

• 1 year of experience in the financial services industry

• Proficiency using Salesforce.com

• Proficiency using Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely