Business Tools Sales Support Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location: Lisbon, Portugal

What we’re looking for:

We are seeking a proactive, meticulous, and well-organized professional to oversee the management and optimization of third-party applications such as Gong, Salesloft, BoostUp, ZoomInfo, and Sales Navigator. In this role, you will play a pivotal part in refining operational efficiency within our CRM, quote-to-cash process and associated systems. Your responsibilities will involve spearheading the integration of new system functionalities and improvements, directly influencing the productivity of our sales team.

This is your opportunity to join a growing, fast-paced, and market-leading cloud security company that is poised to be one of the iconic brands of the decade. If you are interested in building your career with a high-growth company, while being given the responsibility and challenge to have a real impact on our company’s success, then this is the opportunity for you.

Responsibilities: 

Application Administration:

• Serve as the point of contact for administering and supervising access to GTM applications, including Gong, Salesloft, BoostUp, ZoomInfo, and LinkedIn Sales Navigator.
• Address and support the operational requirements of the global sales team, as well as various departments such as Marketing, Finance, Legal, Customer Support, and internal stakeholders concerning sales applications.

Process Optimization:

• Establish and uphold efficient automated procedures for user provisioning and de-provisioning across multiple tools, ensuring seamless onboarding and offboarding experiences.
• Conduct regular analysis of license and feature utilization and optimize allocation, maximizing the value of our software investments.

Continuous Improvement:

• Continuously identify opportunities for process optimization and automation within the GTM systems landscape, enhancing operational efficiency and driving productivity.
• Collaborate with stakeholders and the Business Analyst team to gather requirements and implement solutions that meet business needs while maintaining compliance with security and regulatory standards.

Vendor Management:

• Manage vendor relationships, serving as the primary liaison for GTM application providers.
• Track tool utilization and performance metrics, ensuring alignment with business objectives and maximizing ROI.

About you:

• Proven experience in administering and optimizing third-party applications such as Gong, Salesloft, BoostUp, ZoomInfo, and LinkedIn Sales Navigator.
• Salesforce (or other CRM) experience is highly beneficial. 
• Strong understanding of GTM processes and workflows, with the ability to address operational requirements across multiple departments.
• Demonstrated ability to conduct audits, analyze data, and identify opportunities for process improvement, automation and AI.
• Experience working closely with stakeholders to gather requirements, implement solutions, and ensure compliance with security and regulatory standards.
• Excellent vendor management skills, with the ability to foster positive relationships and track tool utilization to maximize ROI.

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.