Receptionist

Description

Receptionist - Support Department

Department: Accounting Job Status: Full Time

FLSA Status: Non-Exempt Reports To: Support Department Supervisor

Grade/Level: High School Amount of Travel Required: None

Work Schedule: 7:00-4:00 Monday-Friday Positions Supervised: None

The perfect candidate for this position will have a professional appearance and positive demeanor, handle stressful situations well and always present an appropriate representation of the culture of our company.

Responsibilities include:

• Retrieving messages from voice mail and forwarding them to appropriate personnel.
• Answering incoming telephone calls, determining purpose of callers, and forwards calls to appropriate personnel or department.
• Taking and delivering messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answering questions about organization and providing callers with address, directions, and other information.
• Welcoming on-site visitors, determining nature of business, and announcing visitors to appropriate personnel.
• Developing familiarization with visitors who frequent the office.
• Monitoring visitor access and issuing passes when required. 
• Communicating information throughout the building in a timely manner.
• Receiving, sorting, and routing mail, and maintaining and routing publications.
• Ordering, receiving, and maintaining office supplies.
• Creating and printing notifications, and other documents when necessary.
• Operating office equipment such as photocopying machines.
• Performing other clerical duties as needed, including updating the store directory, call lists, and other company organizational documents in a timely manner.
• Learning all Clerical Department service standards and procedures, including but not limited to price changes, transfer and lottery processing.
• Other tasks as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

    Accountability - Ability to accept responsibility and account for his/her actions.

  Accurate - Ability to perform work accurately and thoroughly.

  Conceptual Thinking - Ability to think in terms of abstract ideas.

  Enthusiastic - Ability to bring energy to the performance of a task.

  Energetic - Ability to work at a sustained pace and produce quality work.

     Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

  Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

  Reliability - The trait of being dependable and trustworthy.

  Self-Confident - The trait of being comfortable in making decisions for oneself.

  Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Education

High School Graduate or General Education Degree (GED)

Experience

No prior experience necessary but prior receptionist experience a plus. 

SKILLS & ABILITIES

Computer Skills

A general knowledge of computer usage as well as Microsoft Excel, Microsoft Word, Microsoft Outlook, and AS400 

is helpful but not a requirement.

Other Requirements

Maintain a positive team working environment by covering responsibilities and assisting others as needed.

PHYSICAL DEMANDS

Physical Abilities Lift /Carry

Stand F (Frequently) 10 lbs or less O (Occasionally)

Walk F (Frequently) 11-20 lbs O (Occasionally)

Sit F (Frequently) 21-50 lbs O (Occasionally)

Handling F (Frequently) 51-100 lbs N (Not Applicable)

Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable)

Reach Above Shoulder N (Not Applicable)

Climb N (Not Applicable)

Crawl N (Not Applicable)

Squat or Kneel N (Not Applicable)

Bend F (Frequently)

Push / Pull

12 lbs or less F (Frequently)

13-25 lbs N (Not Applicable)

26-40 lbs N (Not Applicable)

41-100 lbs N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation. 

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/d