Customer Enablement Manager

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

The ideal candidate for this role is an experienced trainer with a SaaS background, who is ready to be part of building a Customer and Partner Enablement team from the ground up at a high-growth company. You should be confident in a variety of delivery methods - including VILT, recording engaging on-demand sessions, custom training and workshops, and more. As a member of this team, this is an opportunity not just to deliver great learning experiences to our customers, but to help shape the processes and systems we need to scale as we grow the team and our offerings. You should be passionate about driving great customer experiences, flexible, and creative.

Key Responsibilities:

• Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers.

• Lead virtual 1:Many enablement sessions on the Ironclad product suite, fostering engagement and knowledge retention.

• Conduct in-person training, including preparation, delivery, and follow-up activities.

• Partner with Instructional Designers to provide content feedback to improve training materials and programs.

• Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements.

• Help create and experiment with new scaled/training engagement strategies.

• Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A.

• Represent Ironclad at in-person events, including travel as needed to support these initiatives.

• Partner and support GTM teams on upsell and expansion opportunities.

• Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to improve our customer’s ability to achieve positive business outcomes.

Requirements:

• Excellent presentation skills and the ability to command a room

• Excellent written and verbal communication skills

• Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others

• 2-3 years experience providing training, preferably at a SaaS or Technology company

• Tech savvy, analytical, and good problem solver

• Self-starter and quick learner

• Organized, methodical, and detail-oriented

• Ability to prioritize and effectively manage multiple projects and tasks concurrently

• Ability to work independently and as part of a team

• Ability to communicate complex business software processes effectively

• Willingness to travel for in-person events and training sessions (up to 30%)

Base Salary Range:

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage