Trainer Specialist - GDS

What is Exoticca.com?

Exoticca is a company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, though the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as SinDelantal.com, or Idealista, among others.

At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation.

What is our proposal?

We are looking for a Training Specialist to enhance the competencies of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with company’s core values. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions.

Responsibilities

• Plan, develop, and deliver new hire induction and refresher training.
• Liaise with operations and quality to assess and plan training needs.
• Keep up to date with all processes, procedures, and product changes.
• Review, amend, and update training content as appropriate.
• Measure and analyze training and trainer effectiveness to identify improvement areas.
• Assess training needs across teams.
• Help design, deliver and evaluate training for both technical and soft skills.
• Work in partnership with Operations to implement a continuous improvement culture and methodology.
• Create and administer agent Knowledge, analyze results and implement improvement initiatives.
• Facilitate workshops and development sessions as required.
• Keep up to date with knowledge of our products, pricing, promotions, and procedures.

Requirements

• Proven experience in design, development, delivery, and management of customer service and sales end-user training.
• Minimum of one (1) year experience as a trainer.
• Familiarity with Salesforce, order management, and contact management systems and practices is a plus.
• Excellent working knowledge of GDS (Preferably Amadeus) with sound knowledge of the Ticketing/Reissuance and Refund process.
• Certification from IATA/ travel institute desirable.
• Professional training certification is a strong plus
• Good time management and multi-tasking skills.Good coordination, presentation, and communication skills.
• C1/C2 level English (verbal, reading, writing) is required.
• C1/C2 level Spanish (verbal, reading, writing) is required

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, and private health insurance.
• Hybrid or remote work model: you can work from home or the office at your convenience. Offices in the heart of Barcelona (right next to Plaça Catalunya).
• Permanent contract from the start.
• Travel packages at reduced prices as perk for employees!
• Unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

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