Communications Manager, Press Office & Issues Management

Brief info about Vinted 

Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20+ markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and lifestyle items from each other, helping give those items a second or even third life.   

Vinted Go launched in 2022,  with a focus on developing products and solutions for more seamless shipping and delivery across Europe. Vinted Go has connected more than 40 carriers and more than 200,000 PUDO points across Europe to support the delivery of millions of parcels per year.  

The Vinted Group, composed of Vinted Marketplace and Vinted Go, is headquartered in Vilnius, with workplaces in Germany, Lithuania, France, the United Kingdom, the Netherlands and over 2,000 employees. It is backed by six leading venture capital firms: Accel, Burda Principal Investments, EQT Growth, Insight Partners, Lightspeed Venture Partners, and Sprints Capital. 

Information about the position 

As our new Communications Manager for Press Office and Issues Management, you’ll be responsible for leading our global press office, handling all reactive issues and planning strategic responses to business critical topics across markets. The role will report to the Director of External Communications, and part of the Corporate Affairs function..

In this role,  you’ll manage the global press office’s core operations and output, ensuring we quickly and effectively anticipate, mitigate, and respond to reputational risks and sensitive issues. You will also provide ongoing management to the Press Officer.

Alongside reactive communications, you’ll play a key role in planning strategic responses to business-critical issues and potential crises. You’ll prepare messaging and ensure our approach is consistent across all markets.To succeed in this, you’ll collaborate closely with internal partners including Legal, Policy, and Trust & Safety teams.

In this position, you’ll 

• Lead the daily operations of Vinted’s global press office — responding effectively to a wide range of reactive issues (e.g. product concerns, media scrutiny, regulatory developments)
• Work on strategic planning for emerging business issues and crises, collaborating cross-functionally with Legal, Policy, and Trust & Safety teams.
• Play a role in tracking Vinted’s reputation across channels and providing responses where required.Collaborating with analytics teams to track and evaluate press coverage
• Own our Q&A- preparing messaging for sensitive topics and ensuring consistency across markets
• Brief executives and support media interview preparation
• Support the wider communications team on events, executive briefings, and visits
• Manage the budget associated with press office tooling
• Provide ongoing management and development support to the Press Officer

About you 

• 6+ years in a press office environment (either in-house or agency)
• A strategic operator who thrives on building effective press office systems and driving operational excellence
• Solutions-oriented, proactive, and calm under pressure
• Strong news judgement and deep experience preparing messaging for high-stakes or sensitive topics
• Crisis planning experience, and experience with direct crisis comms scenarios.
• Confident working cross-functionally and engaging with a range of stakeholders, including various seniority 
• Proven experience managing media interviews and preparing spokespeople
• Comfortable working in an international, fast-paced environment. With experience of working with media in different markets and languages.
• Ideally, experience in management or people leadership
• Ideally a background in tech or online environment.
• Interest or knowledge of AI and potential applications in PR and communications.

Work perks 

• The opportunity to benefit from our share options programme
• 30 days of paid annual leave
• Newest MacBook models
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• A daily lunch allowance
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• A subsidised gym membership with ClassPass or Urban Sports Club
• A subsidised pension plan provided by Vinted
• Hallesche Supplemental health insurance
• Life and disability insurance provided
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