Case Mangement Specialist - Generalist

It's a great feeling to work for a company that does so much good for others around the world!

Linguistic Requirements: Must be fully bilingual in English and Spanish.

Academic Requirements: Required – bachelor’s or undergraduate degree from an accredited program/university, preferably in one of the following areas: social work, psychology, criminal justice, sociology, or related field of study; Strongly Preferred – Graduate degree from an accredited program/university

Certifications: Integrated Case Management, First Aid, CPR, Emergency Behavior Intervention

Work experience Requirements: Three (3) years of related experience including experience working in crisis intervention and case management; Preferred – Experience in working with immigrant populations and child welfare

Critical Action Items & Measurable Deliverables:

• Meet all federal and state regulatory guidelines and standards that apply to this position.

• Maintain a caseload by agency policies and procedures and licensing and contract standards.

• Participate in workshops, seminars, education programs, and other activities that promote professional growth and development.

• Maintain a minimum number of weekly contacts with children and families.

• Continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.

• Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through the best possible support, and follow-ups are conducted as needed.

• Engage and involve children and their sponsors in the casework process.

• Document progress that children and their family/sponsors make toward risk reduction, achievement of service goals, and positive case outcomes.

• Be able to compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information by agency policies, licensing, and/or contract requirements.

• Participate in weekly case staffing with case managers, case aides, and contracted staff in the assigned region.

• Work evenings, weekends, and holidays as needed or requested by the position supervisor.

• Implement Compass Connections safety protocols, including evacuating with children and other staff in case of an emergency.

• Maintain confidentiality in all areas of the service population and program operations.

• Maintain Compass Connections professional and ethical standards of conduct outlined in the Compass Connections employee handbook, including demonstrating respect for agency staff, the service population, and community members and always complying with the required dress code.

Other Responsibilities:

• Coordinate referrals, service planning, and documentation of services for assigned caseload.

• Act as a liaison with stakeholders, including legal providers and the immigration court.

• Accept crisis calls and provide support to families in crisis.

• Participate in weekly face-to-face or phone supervision with the supervisor.

• 75% travel, including car, train, and flight transportation and overnight stays.

• Conduct comprehensive assessments, develop treatment plans, and make independent decisions in the field regarding the safety and well-being of assigned children and families.

• Meet all deadlines required by the program supervisor and federal partners.

• Communicate effectively in writing and verbally in English and Spanish.

Requirements:

• Pass a pre-employment drug screen and random drug screens throughout employment.

• Provide proof of work eligibility status upon request.

• Pass pre-employment and biennial criminal background checks.

• Demonstrated mastery of comprehensive safety, resiliency, and mental health assessment.

• Demonstrate a working knowledge of all Compass Connections policies and procedures.

• Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.

• Work collaboratively with other staff members, service providers, and professionals.

• Provide crisis intervention according to the training provided by Compass Connections when needed to maintain a safe environment.

• Work in a fast-paced environment and always maintain emotional control and professional composure.

• Maintain computer literacy required to meet the responsibilities of the position.

• Work effectively and without intensive supervision, both independently and