Store Leader - DQ

Reports to: DQ Operations Leader

Purpose Of Job

• To create positive memories for all who touch DQ. 
• To ensure all of our Fans see a smiling crew and a clean store.
• Understand the “why” behind everything we do is the Fan that we serve daily.
• To initiate programs and lead the entire restaurant operations including financial performance, product production, inventory, personnel, sales and marketing for the restaurant. 
• To ensure restaurant is operated within guidelines established by owner or franchisor. 
• To set high standards and create a great environment for the team to work, maintaining an appropriate store culture.

 

Target Goals

• Register Labor Rate
  • 20%
• Cost of Goods Rate
• • 30% 

 

Transactional Spending Authority

• Equipment & Supplies
  • $1,000
• Marketing
  • $200
• Cash Donations
  • $25
• Amounts over this authority must be approved by Store Owner or Owner’s Appointee.

 

 

Essential Functions

 

Operations:

• Chief Problem Solver for the store. (Crew Issues, Equipment Issues, Fan Issues, etc)
  • Including anticipating potential problems.
  • Handle challenging situations with poise & professionalism.
  • Initiate store strategies to improve operational effectiveness.
  • Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price.
  • Monitor facility issues that could negatively impact the Fan Experience. (Building Repairs, Landscaping Issues, Overall Appearance, etc.)
    • This includes completing a “Pre Flight” check (interior and exterior) around the building daily to identify the issues that need to be addressed.
    • Embrace/understand available resources and closely monitor changes in technology. (Email, Social Media, DQ Hub, Joliet Pattern, DQ Red Ribbon, Deco Pac, etc.)
    • Maintain an updated Task Calendar in Excel to help guide through required, regular items throughout the year. (Filter Changes, Equipment Cleaning, Vacuuming Air Vents, Whole Store Meetings, Updating Emergency Contact List, Checking for new 18 Year Olds to Start Local Tax Withholdings, etc.)

 

 

Business Planning:

• Develop the restaurant’s business plan by working with the owner and IDQ Business Consultants, field staff or territory operator.
• Monitor the store’s goals and objectives throughout the year and provide regular updates to the store’s leadership team.
• Plan for the store’s handling of upcoming changes in the DQ system. (Menu, Promotions, etc.)
• Prioritize your time with activities that should have Store Leader involvement.

 

Fan Service:

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the leadership team and crew to handle Fan concerns.
• Ensure that Fan complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied Fan becomes a return Fan. Manage open complaints to ensure follow up process is documented in the Tell Us About Us database.
• Understands the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

 

Team Member Leadership:  

• Accomplish store objectives by hiring, training, coaching and developing the store leadership team and crew members to build a highly skilled and productive team.
• Invest time with people, ensuring thorough training and new hire orientations take place; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Always be approachable and committed to our Open Eye, Ear & Heart Policy
  • Open Eyes
    • Always be watching for what people are doing well, looking for opportunities to compliment them.
    • This is rooted in an old management philosophy of “management by walking around."
• Open Ears
• • Walk slowly through the crowd and listen to what people have to say.
  • Find your leadership clues from what your folks are saying and doing.
• Open Heart Policy