In-Business Training Lead (Credit Risk) - Senior Vice President

The ICM In-Business Training Lead is responsible for driving the strategy, oversight and execution of ICM’s technical training curriculum. The training lead will engage closely with ICM’s senior leadership team in assessing pillar-level and ICM-wide training needs and implementing thoughtful solutions, including (but not limited to): technology related training related to ICM’s transition to the Helios platform, application-based policy-related training, training tied to Consent Order, MRA, and/or CAP closure requirements, ICM’s new hire onboarding, Credit Officer and Senior Credit Officer training requirements, and more. 

This role will also partner closely with HR Learning & Development on execution and implementation of any assigned training programs, Client-level learning programs, and any leadership development programming available. 

As a strategic leader within the team, ICM In-Business Training Lead will report directly into the Head of ICM In-Business Talent & Communications within ICM’s Credit Product Strategy & Operations organization.
 

Key Responsibilities

• Develop and shape ICM’s technical training strategy based on it’s responsibilities within the broader Wholesale Credit Risk Target Operating Model. 
• Provide continuous monitoring and improvement of existing training programs including but not limited to new hire onboarding and wholesale credit related programming to ensure learning curve acceleration
• Oversee the design, development, and delivery of all in-business technical training programs within ICM, including, but not limited to, Credit Officer and Senior Credit Officer programming, technology-related training and job aids associated with ICM’s migration to the Helios platform, new hire onboarding program applicable to all ICM Pillars, and all other technical training supporting ICM’s responsibilities within the WCR Target Operating Model (i.e. Policy, Standard, Procedure, and Process related training). 
• Ensure training content is developed and maintained in alignment with Citi’s Non-Hierarchy Documentation requirements and Global Training Standard, where applicable.
• Undertake learning needs and gap analysis, including data gathering, research, and analysis of data.  
• Research industry best practices on technical training development and delivery including best-in-class tools and applications to best meet ICM’s training needs
• Develop and implement consistent methods and metrics to measure the effectiveness of training 
• Partner with peer teams within Citi to share best practices and lessons learned to enhance the learning and development programs for ICM

Knowledge/Experience:

• Prior experience in a Credit Risk related role, training related role, or within a business execution / strategy / administration team in a banking or related organization required.
• Familiarity with administrative policy matters including Managers Control Assessment, Issues Management and Citi Policies and how they apply to training-related responsibilities
• Knowledge of and/or exposure within Credit Risk Management or Learning & Development for financial services 
• Background in training or needs assessments, instructional design, and delivery for multiple modalities (e.g., classroom, self-paced, virtual).
• Experience working across regions, cultures, geographies required.
• Strong working knowledge of Wholesale Credit Risk Policy and the Wholesale Credit Risk Target Operating Model is preferred.

Qualifications:

• 10+ years of relevant experience (Credit Risk, Business Training, Learning & Development, and / or Talent Management)
• Strong knowledge of financial services industry, specifically Wholesale Credit Risk
• Strategic mindset that closely follows latest trends in own field and adapts them for application within own job and the business
• In-depth analysis with interpretive thinking will be required
• Applies ingenuity and creativity to problem analysis and resolution for complicated and/or unique situations
• Consistently demonstrates clear and concise written and verbal communication
• Excellent interpersonal, written and verbal communication skills and the ability to communicate and influence at all levels
• Demonstrated ability to develop materials including presentations for senior leadership
• Extremely high level of attention to detail
• Demonstrated ability to interact and work with senior leaders across the organization
• Excellent organization skills, with the ability to work under pressure and prioritize within tight deadlines
• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills including experience building presentations and dashboards for senior management
• Abili