Patient Access Registration Supervisor - Taylor

About Taylor Hospital 

A Magnet-designated hospital that is a recognized health care leader serving the area since 1977. It offers specialty services that include 24-hour emergency care, wound care and hyperbaric oxygen therapy, a surgical pavilion, a pain management clinic, orthopedic surgery, an inpatient rehabilitation facility and full-service radiology, including advanced CT with cardiac scoring, fixed MRI including pacemaker, cinema vision and ultrasound (MSK and elastography). 

Scope of Work

The Patient Access Registration Supervisor is responsible for the daily operations of patient access functions under the direction of the Patient Access Manager/Director and integrates the department' services with the hospital's clinical and ancillary teams, implements policies and procedures that guide or support service levels, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. The Patient Access Supervisor serves as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers.

Essential Functions

• Responsible for day-to-day operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, benefits advisors, etc.) to ensure operations are maintained according to standards.

• Serves as an on-site liaison between Beaumont Business Services and the facility.

• Maintains and promotes good customer relations with facility management, physicians and physician office staff.

• Coordinates with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns and more.

• Reviews Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements.

• Informs designated Regional Patient Financial Services Director (PFSD) of any significant issues in the Patient Access areas (e.g. Pre-registration delays, unbilled challenges, pre-authorization backlogs, etc.).

• Stays abreast of regulatory requirements and company compliance policies, ensuring timely staff education.

• Inform staff of relevant changes and developments in payer requirements.

• Ensure quality review measurements are in place.

• Facilitates implementation and monitoring of standard policies, processes, reporting and education programs.

• Oversees management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership.

• Develops specific objectives, budgets, and performance standards for each area of responsibility.

• Identifies and implements process improvements to lower costs and improve services to facility customers.

• Performs staff reviews and prepares performance documents for direct reports.

• Recommends appropriate number of qualified/competent staff.

• Determines staff qualifications and competence. Develops and maintains accurate initial and annual competency checklists, and initiates completion of initial and annual competency attestation forms.

• Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.

• Attends in-service presentations, and complete mandatory education week including, but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.

• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

Qualifications

• Bachelor's Degree or equivalent in business or related field. Required

• 3 years of relevant experience relevant experience. Required

• Supervisory experience. Preferred

• Revenue Cycle Representative, Certified (CRCR) - HFMA Healthcare Financial Management Association 180 Days. Preferred

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultiv