Jobs and Careers
AL
Customer Success Manager - Belgium 🇧🇪 (Dutch Speaker)
AlanAnywhere in Belgium, BelgiumRemotefull_timeVerifiedPosted 3 Nov 2024
About the role
🐼 Who we are
Alan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses.
Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and insurance all in one experience. From prevention to extra-fast reimbursement of health care, and overcome together, as easily as possible, health related issues. We go the extra-mile for our members, becoming a resource for them, and obsessively creating solutions to help them in their day-to-day obstacles with a caring, tailored, personalized approach. They are never alone with Alan.
We partner with 25,000 companies, with 500K members, and cumulate €350m+ and growing ARR. We operate in France 🇫🇷, Spain 🇪🇸 and Belgium 🇧🇪. The team is 580+ people, all over Europe.
🤘 How we do it ?
People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:- Members first. We put our members first, our team second, our shareholders third.- Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication.- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.- Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.- Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas.
⭐️ CSM at Alan ⭐️
The Customer Success Manager (CSM) is accountable for ensuring our health services are delivering value to our customers by leveraging different assets (B2B / B2C / B2B2C) to reach loyalty and satisfaction.
This is driven by a clear understanding of customers’ needs, a stellar onboarding on the platform and a proactive product education.
Ultimately, the mission of the CSM is to maximize client's value through three drivers:- Maximize adoption of our health services- Build high satisfaction and customer's loyalty- Turn customers into brand ambassadors to generate incremental business through word of mouthTo achieve this you will work closely with the Key Account Managers.
The work of the CSM should lead to less churn, easier renewals and cross/upsell opportunities.
⭐️ Your mission ⭐️
Build engagement throughout the whole customer journey- Ensure the successful onboarding of new administrators and provide advanced product education - Promote Alan products and services to generate massive adoption by the employees and the admins - Handle admins incoming requests regarding operational tasks - Work alongside the Key Account Manager’s team during the contracts renewal period- Identify and execute out-of-the-box initiatives to engage Alan customers - Globally, instill a customer-centric approach to allow our clients to achieve their goals through Alan
Drive change in our products and services, and act as voice of customers towards our product teams
Participate to the team creation- The CSM team is still in building mode at Alan Belgium, so we expect you to have one foot in the present and the other in the future- Collaborate on building all processes and documentation- Connect with the other crews and communities at Alan - Set the standard of what CSM should be at Alan! - Scale the practice by writing the CSM playbook or taking the role of a referent among the team on a topic you like
Ensure client’s loyalty - Build and maintain strong customer relationships with key stakeholders- Display a customer-centric approach to allow our clients achieve their goals through Alan- Quickly identify potential signals of dissatisfaction, identify and implement solutions to respond to them- Support Key Account Managers during the renewal season
⭐ Your profile ⭐
You will be a good fit to join the Sales team at Alan if you have:- Proven track record in customer success or account management (minimum 3 years)- Strong client-centric mindset with experience in delivering tailored solutions- Ability to communicate, present, and influence key stakeholders at all levels, including C-suite- Experience in lea
Alan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses.
Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and insurance all in one experience. From prevention to extra-fast reimbursement of health care, and overcome together, as easily as possible, health related issues. We go the extra-mile for our members, becoming a resource for them, and obsessively creating solutions to help them in their day-to-day obstacles with a caring, tailored, personalized approach. They are never alone with Alan.
We partner with 25,000 companies, with 500K members, and cumulate €350m+ and growing ARR. We operate in France 🇫🇷, Spain 🇪🇸 and Belgium 🇧🇪. The team is 580+ people, all over Europe.
🤘 How we do it ?
People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:- Members first. We put our members first, our team second, our shareholders third.- Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication.- Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company.- Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run.- Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas.
⭐️ CSM at Alan ⭐️
The Customer Success Manager (CSM) is accountable for ensuring our health services are delivering value to our customers by leveraging different assets (B2B / B2C / B2B2C) to reach loyalty and satisfaction.
This is driven by a clear understanding of customers’ needs, a stellar onboarding on the platform and a proactive product education.
Ultimately, the mission of the CSM is to maximize client's value through three drivers:- Maximize adoption of our health services- Build high satisfaction and customer's loyalty- Turn customers into brand ambassadors to generate incremental business through word of mouthTo achieve this you will work closely with the Key Account Managers.
The work of the CSM should lead to less churn, easier renewals and cross/upsell opportunities.
⭐️ Your mission ⭐️
Build engagement throughout the whole customer journey- Ensure the successful onboarding of new administrators and provide advanced product education - Promote Alan products and services to generate massive adoption by the employees and the admins - Handle admins incoming requests regarding operational tasks - Work alongside the Key Account Manager’s team during the contracts renewal period- Identify and execute out-of-the-box initiatives to engage Alan customers - Globally, instill a customer-centric approach to allow our clients to achieve their goals through Alan
Drive change in our products and services, and act as voice of customers towards our product teams
Participate to the team creation- The CSM team is still in building mode at Alan Belgium, so we expect you to have one foot in the present and the other in the future- Collaborate on building all processes and documentation- Connect with the other crews and communities at Alan - Set the standard of what CSM should be at Alan! - Scale the practice by writing the CSM playbook or taking the role of a referent among the team on a topic you like
Ensure client’s loyalty - Build and maintain strong customer relationships with key stakeholders- Display a customer-centric approach to allow our clients achieve their goals through Alan- Quickly identify potential signals of dissatisfaction, identify and implement solutions to respond to them- Support Key Account Managers during the renewal season
⭐ Your profile ⭐
You will be a good fit to join the Sales team at Alan if you have:- Proven track record in customer success or account management (minimum 3 years)- Strong client-centric mindset with experience in delivering tailored solutions- Ability to communicate, present, and influence key stakeholders at all levels, including C-suite- Experience in lea
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