Claims Operations Associate I

Title:

Claims Operations Associate I

Company:

Everest Insurance Company

Job Category:

Claims

Job Description:

Everest is a leading global reinsurance and insurance organization with extensive product and distribution capabilities, a strong balance sheet and an innovative culture. Throughout our history, Everest has maintained its discipline and focus on creating long term value through underwriting excellence and strong risk and capital management.

At Everest, we believe that our future is determined by the actions we take today. Actions that go beyond business strategy and encompass the values important to our employees and the communities in which we operate. Everest’s value commitments include: providing an inclusive work environment that offers employees the opportunity to further their development, supporting our communities through the donation of time and financial resources, maintaining our integrity across all aspects of the group, and being an industry innovator to solve global complex risks.

This Claims Operations Associate I position is an individual contributor role supporting the Claims and Claims Operations staff. As a member of the Everest Insurance Operation team, the Claims Operations Associate I will be responsible for managing day-to-day tasks as well as assisting with projects that support the various Claims Transformation projects and overall growth of the Claims organization. The Claims Operations Associate I reports to the Director, Claims Operations.

Position Description

Support the Claims organization with initial claims intake and set up, financial processes, customer service, data management, vendor management, and special projects as needed.

Responsibilities include but not limited to:

• Oversee payment queues for assignment.
• Processing payments and other financial transactions.
• Ongoing claim file maintenance including diary management.
• Create and maintain spreadsheets and databases.
• Assist colleagues with a variety of operational functions as needed, including processing and indexing of mail as well as special projects.
• Customer service support including answering calls and responding to email inquiries as needed.
• Perform quality control and oversight of outside vendors.
• Provide support to Claims professionals.

Qualifications, Education & Experience:

• Bachelor’s degree or equivalent work experience.
• Property and casualty insurer and Claims-related experience are desired, but not required.

Knowledge, Skills & Competencies:

• Ability to stay focused and complete work.
• Issue resolution, problem solving, and creativity.
• Strong organizational and task completion skills.
• Strong work ethic.
• Strong verbal and written communication and interpersonal skills, as well as a positive attitude.
• Excellent customer service skills, including follow-through on and communication about action items, task completion and/or issues which remain unresolved.
• Ability to work well in a professional, team-oriented environment.
• Computer proficiency in Microsoft Office (Word, Excel Suite skills and PowerPoint).

As an effective team member, employees at Everest Insurance must champion the Everest Insurance Culture:

• Collaboration: Open and transparent communication with customers and colleagues
• Thoughtful Assumption of Risk: Supporting the Everest goal of carefully writing profitable business by ensuring data quality, prompt and accurate feedback to Underwriters, and operational control throughout the enterprise.
• Execution: Delivering outstanding support to the organization through strong day-to-day business operations, effective project management, and careful oversight of vendors.
• Humility: Caring and respectful approach to service colleagues, customers, and the community.
• Leadership: By example, every day.

Everest is committed to recruiting and retaining the most talented individuals in the industry. We offer a dynamic work environment and a competitive compensation and benefit package which includes a 401k plan, retirement/savings option, tuition reimbursement, medical, dental, vision, life and group legal plans.

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law.

All considered applicants