Client Solutions Manager, Retail - New York

TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us:

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.



About the Team:

The Enterprise Ad Sales team works with some of the largest organizations across all categories. They are responsible for enabling advertising on the platform and connecting users with brands.



About the Role:

The Client Solutions Manager (CSM) will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a ever-changing work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.



Responsibilities:

- Manage and grow post-sale client relationships and revenue for advertisers

- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs

- Grow revenue, educate and lead upsell conversations with clients post initial sale

- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies

- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results

- Identify optimization opportunities for improving performance

- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues

- Consult and coach clients and agencies to achieve greater results on TikTok solutions