Jobs and Careers

Technical Project Manager - CRM

The Jed Foundation

UKRemotefull_timeVerifiedPosted 18 Aug 2026

💰 $135,000/yr($105,000/yr – $135,000/yr)

About the role

Technical Project Manager - CRM

Application Deadline: 18 September 2026

Department: OPS-Information Technology

Employment Type: Permanent - Full Time

Location: Remote

Reporting To: SVP, Chief Technology Officer

Compensation: $105,000 - $135,000 / year

Description

The Technical Project Manager (TPM) serves as the primary interface between JED's Salesforce delivery team and every department across the organization. This role owns intake, requirements definition, and stakeholder management for all CRM-related projects and requests, translating organizational needs into clearly scoped, ready-to-work deliverables for the Salesforce team. Working in close partnership with the CRM Strategy & Operations Lead, the TPM ensures that departments across JED, particularly ACE (Development/Fundraising), receive consistent, well-managed project support while protecting the Salesforce delivery team's capacity to execute planned work. This role requires someone who can speak fluently to fundraising and development stakeholders, hold firm boundaries around scope and readiness, and bring increased structure to a high-volume, cross-functional intake process.

Key Responsibilities

Intake, Requirements & Scoping

Serve as the first point of contact for any incoming request or project from any department (ACE, Marketing & Communications, School Programs, Product)
Schedule, coordinate, and facilitate scoping and requirements-gathering meetings with stakeholders
Gather requirements and translate them into clear acceptance criteria, user stories, and tasks
Define what “done” and “ready to work” mean for each incoming request before it reaches the delivery team

Stakeholder Management & Communication

Hold boundaries with stakeholders, communicating when a request isn’t ready or timelines need to shift
Host weekly office hours, either per department or grouped by related departments, to help teams plan upcoming work and proactively surface dependencies, deadlines, and resource conflicts
Manage expectations proactively, ensuring stakeholders understand project status, scope, and delivery timing
Build credibility and fluency with fundraising and development teams (ACE) to translate their needs accurately into technical requirements

Project & Delivery Coordination

Participate in Salesforce Delivery Team daily standups, backlog refinement, and sprint planning
Structure and maintain the Asana delivery board so intake, prioritization, and status are always visible and current
Manage day-to-day project tracking, sequencing, and status once work is defined and scoped
Coordinate handoffs between requirements definition and technical execution, looping in the CRM Strategy & Operations Lead on strategy, architecture or roadmap alignment as needed
Track and report on growth-related metrics tied to CRM-driven initiatives (e.g., donor growth, campaign performance, fundraising pipeline movement) to help departments and leadership understand the impact of delivered work

Functional Ownership

This role owns the intake, requirements-definition, and stakeholder-management function for JED's CRM/Salesforce environment. The TPM is accountable for the health and clarity of the project pipeline, including how requests enter the system, how they're scoped, and how stakeholders are communicated with throughout delivery. This role does not own technical configuration, Salesforce administration, or platform architecture; those remain with the CRM Strategy & Operations Lead and the Salesforce Administration team.

Decision Rights & Collaboration

Decides independently: whether an incoming request is sufficiently scoped and ready to enter the delivery pipeline; sequencing and prioritization of intake and requirements-gathering work; day-to-day stakeholder communication and expectation-setting; structure and maintenance of the delivery board.

Requires input or approval: final architecture or platform-strategy decisions (owned by the CRM Strategy & Operations Lead); prioritization calls that affect the broader team's workload (made in partnership with the CRM Strategy & Operations Lead); scope changes that expand a project beyond CRM/Salesforce.

Collaborates closely with: the CRM Strategy & Operations Lead, to ensure scoped projects align with overall CRM roadmap and architecture; the Salesforce Administration team, to hand off clearly defined, ready-to-work tasks; department stakeho