Customer Operations Manager

Specifications:

Job Title: Customer Operations Manager

Location: Onsite - Fort Collins, CO

Department: Program Engineering

Job Type: Full Time 

Rate:
$100k-$120k commensurate with experience and expertise

Reports to:  President

Company Introduction:

Ardalyst’s primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to uplevel our whole industry. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment.

Job Summary: 

Fit for the Role:

We’re looking for a motivated Cybersecurity Customer Operations Manager to join our dynamic team and support project flow initiatives from planning through execution. In this role, you’ll manage the workflow of our Assessment Ready Team with the lens of Goldratt’s Rules of Flow concepts in mind. The team onboards new customers, performs customer self-assessments, remediates issues, and assists customers with 3rd party assessments. 

Your work may include but isn’t limited to creating and maintaining project plans, facilitating meetings, tracking changes and dependencies, and supporting implementation or deployment activities. You would own the design, performance, and continuous improvement of the customer onboarding and assessment preparation flows across functional areas. In order to do so, you’ll need to develop a solid understanding of the compliance and technical issues involved in the projects. You’ll collaborate closely with the Project Manager, the Customer Success, Technical Teams, and other stakeholders to keep projects moving forward in a fast-paced startup environment.
This position provides hands-on exposure to customer success, implementation projects, and the day-to-day operations of a growing organization.

Fit for the Culture:

Speak your mind – Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that’s just what we call ourselves) come ready to contribute and find solutions.?

Act with independence – If you see a problem that needs solving, give a statement in the form of “I intend to (do this)”, then, get feedback, and carry out a solution.

Do research – When faced with uncertainty, take initiative to consult official documentation and reputable online resources. Summarize your findings and share them with the team to ensure clarity and alignment.