Virtual Assistant for Speech Pathology Practice (TCSSP)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilities:

• Manage multiple email inboxes, triaging and responding to inquiries within 4 business hours
  
• Schedule and coordinate appointments for clients, optimizing clinicians’ calendars
  
• Process new client intakes, gathering necessary information and setting up accounts
  
• Liaise with NDIS support coordinators, plan managers, and other stakeholders
  
• Document and file important communications in client records
  
• Track NDIS plan renewals and report deadlines, ensuring timely submissions
  
• Assist in onboarding new team members and managing job applicant communications
  
• Implement and manage customer satisfaction surveys
  
• Coordinate invoicing and payment follow-ups
  
• Support NDIS compliance efforts by maintaining accurate records and documentation
  

Scopes:

• Manage all incoming communications across multiple platforms
  
• Oversee scheduling for a team of 7-10+ clinicians
  
• Handle administrative aspects of client onboarding and management
  
• Support NDIS compliance and reporting processes
  
• Contribute to process improvement and development of new systems
  
• Assist in human resources tasks related to hiring and onboarding
  
• Implement and manage customer feedback and satisfaction initiatives
  

Requirements

Requirements:

• Excellent written and verbal communication skills
  
• Strong organizational abilities and attention to detail
  
• Proficiency in email management and calendar systems
  
• Adaptability to learn new software and systems quickly
  
• Time management skills with ability to prioritize tasks effectively
  
• Basic understanding of healthcare or therapy services (preferred)
  
• Familiarity with NDIS processes and requirements (preferred)
  

Benefits

Independent Contractor Perks

• Permanent work from home
  

• Immediate hiring
  

• Steady freelance job