Customer Collaboration Analyst, CCA (Secondment - Fixed Term 6 months)

Name of the position: Customer Collaboration Analyst, CCA (Secondment - Fixed Term 6 months)

Location: Panama, Panama City

Type of contract: Temporal - 6 moths

Purpose:

Provides executional support to the Supply Chain optimization projects in CCA, where Supply becomes an integral part of the business development with our distributors addressed through continuous learning, strong training programs, continuously improved processes, documented SLA’s and precise data management for the constant change needs in the Customer Service process.

Supports the Customer Collaboration Agenda in CCA with the ultimate goal of driving top and bottom line growth jointly with our customers, and also keep leading the Customer improvement agenda.  He/she will do so by:

• Understanding and optimizing the end-to-end supply chain, Diageo and our customers’.

• Look for efficiencies and simplifications in all the processes, controls, standards related with the Order-to-Cash (OTC) process in Customer Service, Logistics and Planning.

• Benchmarking other markets and industries to bring best practices.

Market Context

• The Caribbean and Central America (CCA) market is a Diageo business unit that generates approx. £283.5m NSV and OP: £147.3m. The domestic markets represent approx. 65% of this NSV and FTZB 35%. It is the most profitable market in LAC both in terms of absolute operating profit and margin. 90% of our NSV is USD invoiced.

• CCA is a very dynamic market with many opportunities. Our geographical footprint covers 37 countries, where different languages are spoken, and we have a population of 80m, 52m of whom are LDA+. Our model is a distributor based RTC with 57 partners.

• The Scotch category accounts for 70% of Total NSV, predominantly playing in the Premium and Super Premium segments; Diageo share of market in Scotch varies from 45% to 75% across the region – making us the number one player.

Key Outputs/Deliverables

Supports the customer collaboration journey aligned to the CCA 2030 Strategy.

Supports the annual customer collaboration program on a project base. The Customer Collaboration program will have a joint-ambition with the customers and will be organized across 6 main workstreams

• Improved predictability

• Lean OTC

• Efficient End-to-End Cost-to-Serve

• Optimized End-to-End Working Capital

• Customer partnership

• Value proposition to amplify value creation

Execute the implementation of the annual customer collaboration program, including proposals on:

• Resources (systems, hardware, people)

• Governance Model and communication (visibility of programs & progress)

• Alignment with the Commercial and Supply Agendas, understanding the needs by our customers and internal stakeholders (commercial teams and General Managers)