Patient Coordinator II-OB/GYN-13120-ISM-001

The Patient Coordinator II is a senior level individual, responsible for initiating and establishing first direct contact with patients. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing. Takes a lead role among the Patient Coordinators, mentors and trains less experienced staff and assists in the oversight of the front desk and office activity in the absence of the Supervisor.

1. Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.

2. Trains and mentors less experienced Patient Coordinator and administrative staff and discusses issues of concern with Supervisor.

3. Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.

4. Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.

5. Process/update HIPAA-related paperwork and other institutional forms as necessary.

6. Collect or retrieve referrals or insurance authorizations as required.

7. Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.

8. Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.

9. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.

10. May perform duty as liaison between Patient Coordinator Staff and Administrative Assistants in addressing patient concerns.

11. Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting.

12. Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

13. May participate and offer input into Performance Appraisal process with the Supervisor.

14. Performs other related duties.

• High School graduate/GED.
• 3 years secretarial/directly related experience in a medical practice environment.

Compensation Statement

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for this role is $16.00 - $32.94 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, 843 - Obs/Gyn Reproductive Science - ISM, Icahn School of Medicine

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:  

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization.  We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

 Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medici