Sr. Product Analyst - Hybrid - Nashville, TN

Classification: Contract

Contract Length: 12 months

CereCore is a healthcare solutions provider that specializes in offering IT services, workforce management, and operational support to healthcare organizations. They focus on improving the efficiency and effectiveness of healthcare systems through various solutions, including electronic health record (EHR) support, IT staffing, and consulting services.

Position Summary

• The Product Analyst will support the enterprise messaging team, emphasizing strong communication skills and familiarity with Agile processes.
• Product Analyst focused on providing subject matter expertise on the suite of Enterprise Messaging product(s) including support of its functionality and utilization, collaborating with project teams and business partners to met ITG project objectives. This position will be collaborative to other analysts and technical teams to ensure successful support and delivery across the suite of Enterprise Messaging Assets.
• Requires strong communication and technical documentation skills.
• The team manages multiple messaging platforms and handles numerous support tickets.
• Candidates should be familiar with Agile processes and tools like Azure DevOps.
• The interview process involves three stages, including a panel interview with key team members.
• Hybrid based in Capitol View in Nashville (2 days/week)

Responsibilities

• The successful candidate will have excellent verbal and written communication skills, the ability to establish effective working relationships and manage multiple priorities. This includes discussions and collaborating with other project team members to design functional product details and changes, identify and escalate project issues, and ultimately ensure product requirements are met.
• The candidate will provide hands-on expertise to independently resolve service delivery or functionality issues with the Enterprise Messaging Suite of product, frequently communicating with project team members, support resources, other supporting external vendors, and end users. This position requires a strong working knowledge on how messages are originated by targeted source systems, established in messaging applications, and sent to targeted audience.
• The ideal candidate for this position has an IT product development background with well-developed communication skills. Experience in product management or support for Messaging assets is a plus.
• Identify product gaps and leads enhancement efforts
• Lead the creation of standardized reports for the enterprise
• Lead the enterprise deployment of our CPaaS solution including configuration, testing, and training
• Work closely with each stakeholder group to ensure software usage optimization
• Develops and identifies potential operational changes to streamline operations and enhance service delivery
• Oversee new interface coordination per the deployment schedule and assist with future integration strategies
• Provide Tier 2 customer support to the end users
• Ability to multitask, given various task assignments, assisting management in prioritization of tasks
• Take ownership of responsibilities, working individually or with teams to accomplish goals
• Works with all departments throughout the product delivery cycle to ensure project dates are met and ensure timely completion of Product Analyst deliverables
• Professional demeanor and positive attitude; customer service orientation.
• Excellent communication and inter-personal skills.
• Ability to learn, understand, and apply new technologies, methods, and processes.
• Working knowledge of scrum and agile project delivery methodologies.